Skip to main content
Warum O2
Warenkorb
 Service
My internet stopped working and I'm not sure how to get help. My German ability is very bad, how can I get some help with my internet issues?
Hi @gaw.matt,



welcome to our community! Do have problems with DSL or mobile data?



Kind regards, Jelena
hey jelena, thank you so much for responding- i'm having issues with the DSL right now but i managed to speak with o2 help by phone last night. they've got it's an issue with German telecom where they have a problem and that's not much they can do until they fix it. is this issue with deutsche telecom being prioritized?



So, I'm located in Mitte, Berlin
Hello gaw.matt,

unfortunatley there were some issues in Berlin. These issues have already been fixed and as far as I can see your DSL connection is up and running again, it is stable and shows no signs of disconnects.

Please excuse the inconveniences.

Regards,

Lars
My internet is not working. Please help. O2 generated ticket but still not helping
Hey @Rachellea,

please discribe your problem first 🙂 If a ticket is already open, please be patient. It may take some time.



Greetings,

Flo

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica