Hi @mojin,



welcome to the o2 community!



If you're on the hilfe.o2online page or any other page on our website, you should see the Mein o2 logo in the upper right corner of the screen, if you click it, the Login button should appear and that way you can access your Mein o2 account.



The fee of 49,99 EUR on your current bill is the one-time fee for moving your contract to the new address, it was mentioned in the letter on 17 July 2019, so from the next bill on, you will be charged the regular fee again.



Hope this helps clearing things up,

best regards,

Jan.

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Hi Thank you for the answer. I still cannot access to my bills, even if I login. Whenever I login, and click "Zur Mein O2 Startseite", it jumps to https://hilfe.o2online.de.





About the relocation fee, on the website, I remember there were two options:



1) keep the current contract, and pay 50 Euro

2) start a new 2 year contract, without paying 50 Euro.



I can check again once I can log into my account.



Best,

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Hello @mojin,

I had a look into this. A technical test showed that the access to to "Mein o2" area should be possible without any issues. If you still are transfered to tha o2 Community landing page please try deleting cookies and temporary data in the browser (or try another browser or the inkognito mode), you should be able to find all your data and the invoices then.

Another possibility is to try the "Mein o2" App on your smartphone.



Regarding the fee of EUR 49,99 at least according to my data there was no renewal of the contract.

Regards,

Lars

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Hi, thank you for the answer. I managed to check the bill, after I changed the main telephone number. Apparently, the previous contract is continuing , and this is the reason why the moving fee was charged. Everything is now clear. Thanks a lot.

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