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I cannot access to myO2 after I moved to a new flat

M
Rang
First, after I moved to my new flat with the previous DSL account with O2, I cannot access to myO2 page. It automatically jumps to https://hilfe.o2online.de.

Second, the first bill after my move includes the installation fee of about 50 Euro. I chose to make a new 2 year contract instead of continuing my previous contract. Therefore, the bill must not include this installation fee.

I cannot even see the detailed bill online since I cannot login to my O2 account.
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Lösung von o2_Lars 4 September 2019, 11:08

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4 Antworten

o2_Jan
Hi @mojin,

welcome to the o2 community!

If you're on the hilfe.o2online page or any other page on our website, you should see the Mein o2 logo in the upper right corner of the screen, if you click it, the Login button should appear and that way you can access your Mein o2 account.

The fee of 49,99 EUR on your current bill is the one-time fee for moving your contract to the new address, it was mentioned in the letter on 17 July 2019, so from the next bill on, you will be charged the regular fee again.

Hope this helps clearing things up,
best regards,
Jan.
Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
M
Rang
Hi Thank you for the answer. I still cannot access to my bills, even if I login. Whenever I login, and click "Zur Mein O2 Startseite", it jumps to https://hilfe.o2online.de.


About the relocation fee, on the website, I remember there were two options:

1) keep the current contract, and pay 50 Euro
2) start a new 2 year contract, without paying 50 Euro.

I can check again once I can log into my account.

Best,
o2_Lars
Hello @mojin,
I had a look into this. A technical test showed that the access to to "Mein o2" area should be possible without any issues. If you still are transfered to tha o2 Community landing page please try deleting cookies and temporary data in the browser (or try another browser or the inkognito mode), you should be able to find all your data and the invoices then.
Another possibility is to try the "Mein o2" App on your smartphone.

Regarding the fee of EUR 49,99 at least according to my data there was no renewal of the contract.
Regards,
Lars
≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
M
Rang
Hi, thank you for the answer. I managed to check the bill, after I changed the main telephone number. Apparently, the previous contract is continuing , and this is the reason why the moving fee was charged. Everything is now clear. Thanks a lot.

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