My Cable connection Nightmare

For this issue I must write in English, the situation is too complicated. Also I’ve kind of had enough of speaking to at least 10-12 different agents having to explain the same story, it’s getting boring now and very frustrating. The fix to my issue is so simple but yet it’s being made complicated… Also to add I’ve been without internet for nearly 3 months and this is not only due to o2 but other factors. 

ALL I WANT AT THE END OF THE  DAY IS FOR MY ROUTER PROFILE TO BE REPROVISIONED WITH THE CORRECT SPEEDS.

Hello,

I am seeking urgent assistance from a moderator to stop an automated cancellation caused by a technician failing to perform his duties and subsequent harassment by his colleague.

The Situation: I have a perfectly functional cable connection with a stable 600/50 Mbps. However, O2 is currently cancelling my contract because a technician documented the connection as "technically impossible." This is factually incorrect and was done in bad faith to try and move me to a competitor.

The Timeline of Events:

1. Technician Visit: The technician came to my apartment but did not carry out his job properly. I had the original cable sitting right on top of the router for him to use, but he refused to try it. He claimed the line was "not possible" and immediately suggested I switch to Vodafone.

2. Attempted Sales Pitch: He asked for my phone number, claiming he would give it to a "colleague" to discuss Vodafone offers with me.

3. Harassment: Shortly after, I was harassed by this other technician. This individual knocked and rang my doorbell continuously for 45 minutes straight and called me 12 times. 

4. The Solution: After hours of stress trying to figure out why the technician said it wouldn't work, I decided to try the cable myself. Immediately, the "Power/Cable" light on my Fritz!Box stopped flashing and stayed solid. I had internet access instantly, receiving the full speed of the 600 Mbps package I am paying for.

5. System Error (Today): Despite the line being active and stable for several days (including a successful firmware update), O2’s system has processed the "impossible" report. I received a cancellation email today.

6. EDIT: Because I did not follow through with what this technician wanted, he actually got my line disconnected, and I even have proof of that because the timing is too perfect for it to happen. I have all the evidence available if you are willing to take a look at it.

My Request to Moderators:

• Please REVERSE the cancellation of my contract immediately.

• The technician’s report was false I have proven the line works perfectly and is currently synced.

• Please manually provision the 600M profile for my MAC address (ending in E0:D9).

Please get in contact with me if you need proof of screenshots or I can upload them to the forum. I want to stay with O2, but I need a human to stop this automated cancellation.

Thank you.