My bill contains an item I don't understand

Moin,

you won’t get the money back, if you are unable to sende your router back.

Or unless you have an email or a letter in which you were told to dispose of it.

Danke, thank you.  I just wanted to vent its twice I have been taken advantage of. the time before they said I couldn't Geta new phone but then told I could but only after I renewed my contract and now this. ill take the hit and 20 years this summer ill be begrudgingly  changing providers

Hello ​@Mr Manana,

thank you for contacting us regarding the fee for the router that was not returned.

Our routers are rental devices and must always be returned upon exchange or contract termination.

I regret any misunderstanding. Unfortunately, we cannot issue a refund in this case. 

Best regards

Giulia