Internet and Router

Did you get a new router? Did you enter the new login details into the old router?

​@ArtursMih What Technology you use? VDSL, Fiber oder coaxial cable?

And what exact router you use?

Hello ​@ArtursMih,

welcome to our o2 Community 🙂

That is not so nice when you moved and your internet was not working.

Could you contact our hotline about it or succeed with entering the login details?

Best Regards,

Gerrit

Hallo. No I didnt get new router. I was on o2 and they said call hottline service.And i no need new. I got frizbox 6660. So i called them and cable guy only came today. And he said connection to the build with internet is connected  but there is no Internet. And he just leaved. He say i got phone connection which i think is dsl. So basically or i just wait. Or just go again to o2 and try to change to another internet option. 

The FRITZ!Box 6660 is a cable router not a DSL one.

With cable in the same house you do not need a new router oder password.

What is the power/Cabel LED doing?

Have you try a factory default reset?

Works only WLAN. Power/Cable blinks another lights not working. Yes i did that with o2 service app

Call the hotline. Tell them that the power/cabel LED is blinking.

Maybe the flat get disconnected from the cable tv.

Hello ​@ArtursMih,

could you report a disturbance with our technical support team?

Best Regards,

Gerrit

So I stil fight with internet. After 3 weeks service guy conected all stuff. And i got internet. But only for week. No the browser give opption Aktivierung Deines eigenen Kabelmodems. I choose o2 and then just appiers o2 Kundenservice nummber. I called them today. But that was pointless. We restarted the router we do all. Maybe i need to change mac adres or i dont know. 

Is the MAC address registered with o2? It should be, otherwise it wouldn't have worked.

Hello ​@ArtursMih ,

If the online message indicates that it would be best to call, then I believe that is the best course of action 🤔 Why was the first call unsuccessful?

Kind regards, Rebecca