Moving fiber connection to the new address

Here is the process explained, maybe you can use a translator: https://www.o2online.de/service/internet-umzug/

You need to call for the moving service. The process takes 3-6 weeks. If you have a phone with o2 they can topup 200GB at your phone

You can prepare before you call the hotline:

• Your contract/customer number
• Your current and new address
• The exact location of your apartment (e.g. floor, left/right)
• Your desired activation date
• If possible: the name and landline number of the previous tenant (this can avoid a technician visit)
• The LWL Number

A moving fee of €49.99 may apply unless you extend your contract for another 24 months, in which case the move is free.

I called Hotline and that’s what I have got
 

I have a strong feeling that I am about to get a new 24 months contract or am I wrong?

Hello ​@VolodymyrD ,

Yes, it’s a new 24-month contract. You can either pay the moving fee or sign a 24-month contract.

Hello ​@dSkill ,

Thank you for your answer!

Oh, man, I called Hotline two times today explaining exactly what I need and do not need and still got a new contract. Will call one more time…

May You Can say you want your old contract and pay a moving fee of €49.99

Hello ​@VolodymyrD,

I've checked for you on the current status; our team sent you an offer for a moving service today. This isn't a new contract. The terms and conditions may have changed compared to your old contract and the  contract will be extended by 24 months.

If you do not agree to the two-year extension, please contact customer service again. The relocation will then be charges with a fee (EUR 49.99).

Please let us know if you have any further questions.

Best regards

Giulia

Hello ​@o2_Giulia,

thank you for your answer!

I was on a line with Hotline just a moment ago. I explained explicitly that I do not need an extension and the lady on the line double checked if I want to pay a relocation fee, which I confirmed.

As a result I have received exactly the same offer like on screenshot above, but the lady explained that it just shows my current conditions and it is not going to extend my existing contract any further. Which is not mentioned anywhere, unfortunately.

So, I kindly ask you ​@o2_Giulia to check what you see in the system now and if it is safe to me to accept that offer, if possible.

Thank you!