cancelation of o2 l250 home contract, I want to make it o2 home XXL

What does "expires" mean? Did you cancel your contract? Upgrading to a higher speed is already possible if that speed is available at your location.

I meant my contract „will end“. So if I kündige then should I need to just make a new contract then? Or how do I upgrade so I will not pay for another router if you know what I mean? 

​@Tinay What technology you use in the moment? I think it is VDSL.
If you switch over to XXL it is mostly coaxial cable technology with all the problems like DSLite (no public IPv4) and shared medium.

​@Tinay 

You're simply extending your contract with a tariff change; you don't need to cancel. Wait here for a representative who will make you an offer.

Hello ​@Tinay,

It's great to hear from you again. I see you've already received some excellent information and advice here, thank you both 💐
Please let us know if you would like us to look for an offer here. 😊

Best regards
Daniela

Yes, I want to upgrade it to xxl.

​@Tinay 

Why are you changing the marked solution again?

I cant stream my game online. Too slow

LOL is the game?

Yes i want to know some offers if available ​@o2_Daniela 

https://www.o2.de/vertragsverlaengerungs-chat

How do I change my Tarif? There is no option to change tarif in the app… i cant find one. Do i just go simply go to the offers and choose the xxl without cancelling my contract? 

​@Tinay You can make this here over community over an o2 moderator.

Please write what tariff you want, what technology (coxial or fiber if possible), rented o2 router or using an own device.

After some days you get an offer over email, what you can accept or reject.

​@o2_Daniela I would like to upgrade my plan, make it XXL and a router with wifi7 that is good for gaming. The one I have right now is L250 cable.

Hi, ​@Tinay I’ve sent you an offer for the o2 Home XXL tariff including the FritzBox 6670 (WiFi 7) via email. The offer is valid for 8 days, so you can take your time to look through all the details and decide whether you would like to accept it. 😊

If you have any questions or would like any changes, just let me know here and I’ll be happy to help.

Best regards,
Senay

​@o2_Senay is it still cable? my old router, do i need to return it?

​@Tinay yes, it’s still a cable connection. ✅

And that’s correct – after the switch, you’ll need to return your current router to us. You can do this easily via the return portal: https://www.o2online.de/service/retoure/.

​@o2_Senay ok. i took it… will send it when i recieved the new one. thank you

​@Tinay great, thank you for letting me know. 😊

Perfect, just send it back once you’ve received the new one. I hope you enjoy your new device.

BR🍀

​@o2_Senay hi. So i received the new router, but there is no connection, it says that i need to call the service for kabelmodem activation. I called them and said that the activation will be effective on March 30th, since my old contract (L250 home) extended a month longer. It was supposedly be expired on March 3. so do I just need to wait till the end Of march? Will it activate automatically? I haven’t received a new contract for the new upgrade yet (XXL). Thanks.