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O2 mobile SIM & Home internet early contract termination

  • February 2, 2026
  • 2 Antworten
  • 14 Aufrufe
R
Besucher:in

Hello,

In the next month (March) i will move permanently to my home Balkan country where O2 services cannot operate there.Because of that i want to terminate my contract with 2 SIM cards and O2 Home M 100 internet with FritzBox 7590AX router.

I filled out form through O2 app designed by O2  for people moving abroad and i do that twice (one for mobile SIM card and one for Home internet)
 

Now my concerns is:

-How long i must wait for this procedure? 

-Where and when can i send back FritzBox 7590 AX and pay 3 months fine because of termination ?

-I have one month till i move to my homeland and when i move there i can't make any payments because my bank account will be closed.

-I understand the procedure. I will be submitting the proof for deregistering in Germany max 7 days before i leave Germany.But O2 is searching better prove “ a notification of your new, foreign domicile” Can I send a copy of my homeland ID card that shows my residential address for prove?

Thank you in advance,

 

Edit o2_Kathi 03.02.26 Moved from the section o2 Mobilfunk to English o2 Community

2 Antworten

Bumer
Legende
  • BumerLegende
  • February 3, 2026

 

    o2_Kathi
    • o2_KathiModeratorin
    • Moderatorin
    • February 3, 2026

    Good morning ​@RandomVladP 🙂

    We're glad you found your way here and contacted us with your questions about extraordinary termination. We're sorry to see you go.

    The terminations for both contracts arrived yesterday. We will inform you as soon as they have been processed.

    Bumer has already sent you a link to our information page with lots of details, where you will also find many answers. Do you still have any questions or is anything unclear?

    You can already send your rental router back to us using the router return service.

    Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝
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