DSL Contract Termination and Charges

Hello ​@MounikaBoddepalli,

welcome to our o2 Community 😀 Thank you for contacting us about canceling your DSL contract.

I have looked into it for you. Apparently, our customer service department hasn't received your cancellation yet. We have only recorded the return of your router.

Please submit your cancellation as soon as possible using our online cancellation form; it's the quickest way. 

Please select “außerordentlich” here for an extraordinary cancellation and provide a brief explanation.

For an extraordinary cancellation, we also need a copy of your deregistration certificate, which you can upload directly there.

Please note that in the case of an extraordinary termination, the notice period is one month. Therefore, unfortunately, you will continue to be charged for your connection until mid-April.

If you have any further questions, please let us know.

Best regards

Giulia

Hi Giulia,

Thank you for your response. Please be informed that I have initially submitted the cancellation using the online cancellation form  you have mentioned on 12th of January, 20026 and received the confirmation receipt of my termination notice through an email. However, Since the amount kept deducting, I have submitted the form again on 13th March and today that is on 14th for which I have also received emails confirming the receipt of termination.

Note - Every time I submitted the cancellation form, I have attached the deregistration form. 

Could you please confirm if anything else is required from my end?

Thanks,
Mounika