homespot NAT 3 PS5 issue

Hello ​@YA1992,

we're delighted that you've found your way to our community and are registering here - welcome🤗

As you are not currently registered with your contract here in the o2 community, we cannot access your customer data to place the order. We explain how to register correctly for the community here. Once you have registered, we will place the activation order.🙂

Best regards
Daniela

Hello again ​@o2_Daniela  Just did the steps you mentioned. can you check now if you’re able to access my data

​@YA1992 

Thank you for your follow-up message. I have checked this and am happy to do so. Unfortunately, I still cannot access your data. Something seems to have gone wrong.

Best regards
Daniela

I read through multiple Questions/discussions in the forum regarding the NAT3 with Homespot 5g router issue, I gathered that the solution is to get a public IPv4 address and that you charge a 50 euro 1 time fee, Just wasn’t sure how you are going to get my info and so on, I need the service and I accept the fee, last three digits are 615

edit o2_Gerrit 11.03.2026 Joined the two threads

Seems there’s an issue linking this username to my O2 contract registered account, I opened the topic under a new username 

Zur info die identische Frage wurde hier von einem anderen User gestellt 

edit o2_Gerrit 11.03.2026 Joined the two threads

Statt hier weiterzuschreiben wurde ein neues Topic eröffnet 

Hi ​@Sandroschubert yeah that was me as stated at the end of the other thread, but thank you for your input anyway 

edit o2_Gerrit 11.03.2026 Joined the two threads

Die frage ist warum neu und nicht dort weiterschreieben.

edit o2_Gerrit 11.03.2026 Joined the two threads

Hello ​@YMOLL,

I have joined your two threads and via your new account couls also take a look at your contract and saw, that the colleagues have activated a public IPv4 address in the meantime 🙂

Could you already use it via the APN netpublic?

Best Regards,

Gerrit

​@YMOLL what tariff you use?