i dont have my home id or fiber optic id

Hello ​@Esther Joseph,

I'm glad you found your way to the o2 community and decided to join us - welcome🤗

I'm very sorry to hear that you didn't have a good experience with English customer service. It's also unfortunate that you haven't received any help so far. Have you already checked the fiber optic box in your apartment? There is usually a sticker with the fiber optic ID on it.

Best regards
Daniela

Hello Daniela I have checked it just a plain white box nothing anywhere, what should I do next can o2 just activate it with just my address or something

Hello, ​@Esther Joseph,

my case might be interesting for you as well.

Moving fiber connection to the new address | O₂ Community

Hello ​@Esther Joseph ,

Since I just looked at ​@VolodymyrD  case, I hope we can resolve this differently for you 🌸 I have created a ticket with the responsible department and explained that you are missing the fiber optic ID on the box at your home.

Someone from the department will contact you soon with the next steps.

Kind regards, Rebecca

I have technician coming today , will he be able to activate my wifi connection without the fiber id ?

Hello ​@Esther Joseph ,

I have not recieved any feedback from the responsible department yet. Has the technician already been there? 

Kind regards, Rebecca

No technician did not come , asking English customers service did not work so i asked the german customer service luckily he understood My broken german so he advised to ask the fiber id of the person living above my apartment. Since we are staying in the same building he sad it will work , sadly i rarely see that dude he said he will be at home today at 15 uhr i will ask him. Hope this works 

Hello ​@Esther Joseph ,

I have now recieved feedback from the responsible department. It seems that your residence is not yet connected to the optic fiber network from Deutsche Telekom. Therefore we can’t provide a fiber optic connection as of now 😕 However, we can offer a different available technology if you’d like.

Unfortunately, the ID of another apartment won’t work, as it is always linked to a specific residence.

Kind regards, Rebecca