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i dont have my home id or fiber optic id

  • February 22, 2026
  • 2 Antworten
  • 20 Aufrufe
E
Besucher:in

i can't find id the id next to that fiber box or anywhere, i even asked my landlord he also has no idea. I tried o2 englidh Customer Service i had a very bad experience he said i had to find it some how ask Telekom myself, and i did they said o2 have to ask them officially. I have no idea what to do next. Anyone have any ideas, please help me . Also i have a techian appointment coming up, he will i have the details about the fiber optic id and things right? Do i really have to bothered about finding the id i dont know 

      2 Antworten

      o2_Daniela
      • o2_DanielaModeratorin
      • Moderatorin
      • February 22, 2026

      Hello ​@Esther Joseph,

      I'm glad you found your way to the o2 community and decided to join us - welcome🤗

      I'm very sorry to hear that you didn't have a good experience with English customer service. It's also unfortunate that you haven't received any help so far. Have you already checked the fiber optic box in your apartment? There is usually a sticker with the fiber optic ID on it.

      Best regards
      Daniela

      Hat dir eine Antwort weiter geholfen? Perfekt, dann markiere diese bitte als "Lösung", damit hilfst du auch weiteren Leuten. :-)
        E
        Besucher:in
        • Esther Joseph
        • Autor
        • Besucher:in
        • February 22, 2026

        Hello Daniela I have checked it just a plain white box nothing anywhere, what should I do next can o2 just activate it with just my address or something

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