Since last two weeks, I am experiencing very unstable internet connection in area 22609. Internet works for couple of minutes and the connection is broken. This keeps happening in loop throughout the day/night. I haven't been able to reach the o2 'hotline' yet. Anyone else facing similar issue with dsl connection?
Edit o2_Larissa: transfered to English o2 Community: Broadband / DSL
Hello
sorry to hear that the connection still does not seem as stable as it should. I had a look into this and as faras I can see it was recommended that you try out another router and also other cables between the TAE wall socket and the router. Please also make sure there is only one active TAE wall socket and there is no additional hardware between the router and the TAE like cable extenders or other hardware.
If you are using PowerLAN adapter please try if you still encounter trouble if they are turned off since this devices sometimes use frequencies that interfere with the VDSL frequencies resulting in disconnects.
If you can rule all this options out I can just recommend to get in touch with our technical DSL departement again.
Regards,
Lars
Hi
Thank you for your reply.
Please let me know if there is any progress on the issue. Since I don’t know German it is hard for me to reach the technical support person who speaks English. Please give me a English speaking technical support number. That would be very helpful. Thanks!
Hello
there will never be any observation for a month. I recommend to get in touch with our technical DSL team.
If you do not speak any german I suggest to call with a friend fo yours who does so since we can not promise that you will reach an english speaking agent. As of today there is noe special number for english technical support.
You may also try our support via WhatsApp.
Regards,
Lars
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