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Can't access contract extension on Mein O2

  • January 11, 2021
  • 1 Antwort
  • 31 Aufrufe
J
Besucher:in

I’ve been trying to access the contract extension section on Mein O2 app and web with no luck. Why is this happening?

Thank you for your help.

Lösung von o2_Manga

Hi @juankebork,

 

as far as there is an open amount in one of your customer accounts there are no online offer available. If your account is balanced then please check the period of the contract. An exention is possible seven month in advance. DSL contracts can’t be prolonged online therefore you will have to ask the customer service for assistance.

Greetings

 

1 Antwort

o2_Manga
  • o2_MangaModeratorin
  • Lösung
  • January 19, 2021

Hi @juankebork,

 

as far as there is an open amount in one of your customer accounts there are no online offer available. If your account is balanced then please check the period of the contract. An exention is possible seven month in advance. DSL contracts can’t be prolonged online therefore you will have to ask the customer service for assistance.

Greetings

 

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