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Hello could someone please give me support. I do not speak German and locked out my sim card from too many wrong attempts. Now I require my PUK number which I do not have because I threw out the card that had the pin/PUK code on. I never logged online before so I cant find out this information that way.Please advise me on what I can do.ThanksEdit o2_Lars: Transfered from Mobilfunk/SIM to English/Mobile
Hi there,I accidentally selected the wrong smartphone pack and cancelled it immediately, however the money that I loaded into my account is now gone. I’m wondering if it’s possible to get the money refunded since I cancelled the data pack right away? Thanks for the help!
Today I bought a sim card with 1,25 gb and 300 sms and minutes tarif but I was thinking to get S tarif with 3,5gb and free talk and messages. So, my question is: without changing my number can I change my tarif next month. I don’t have a contract, my card is prepaid card. edited by Joe Doe: moved from Digitalen Wohnzimmer to English mobile
Sorry for the english.(Finally) got my homespot and relevant sim card, just to discover that only IPv6 is working. I cannot access anything IPv4 so I have 10% of the internet working. That's only me? There is a way to get 6to4 working or to get a IPv4 address? (Thread moved to our english community, o2 Michi)
hi - I’ve been using this prepaid number (o2 my prepaid L) for about six months now, and I usually only use it for data / WhatsApp. Recently I noticed I couldn’t send SMS messages to anyone (I can receive them from friends and 2-factor Auth services). I also notice that all phone calls go direct to voicemail, I never even have the chance to pick it up! Can you check to see if there is an account / SIM configuration issue blocking it from being able to send SMS or receive voice calls? I have enough credit in my account (€ 24.59). Thanks!
Hello I placed an order for a O2 contract with SIM and Handy together. I’ve received the Handy 2 days ago but not the SIM card yet. I haven’t received any tracking information for the SIM apart from an email from O2 with my calling number and other SIM relevant tariffs and included services in my tariff. Could someone tell how much longer I would have to wait to get the SIM card?
hello, how can I verify my email address and set my password with O2 ? edit o2_Manga: verschoben nach Englisch o2 Community: Mobile
Hello,I need a way to cancel or terminate my O2 DSL service as its still showing “active ” at my old address. I am no longer at that address. I am in the process of sending cancellation letter, however I am in the US and the letter will take some time to reach Germany. There are currently new tenants at the address who wish to get O2 DSL but cannot since I am still showing “active ” in the system. I need this canceled, terminated, or someway set to not active so new tenants can activate. Also is there a phone number who I can talk to someone knowing English, or at least which options to use when calling in as the IVR is in German? Edit by o2_Katja: Verschoben in unsere Englisch Community
Hello,I had a technician appointment today and He did the setup and told me to wait for 10 mins. I can see the WLAN and the DSL lights are on. Internet, Telefone and info llights are off.I can connect to the router over the phone and laptop but there is no internet. Can you please let me know whether O2 activates the internet connection given some hours of time or is there a problem here? I tried calling the hotline but the automated voice just took my phone number and started reading a whole set of clauses about security etc Best regards,VinayEdit o2_Lars: Moved from DSL/Router to English/Broaband
I charged my balance for 30 euros by online and bought Prepaid Data Pack M which is 5.99 euros. However after the payment, only 8 euros left in my balance. I thkink I clicked some different options by mistake, but I cannot find what options I clicked. Do you have any idea how can I check what contract did I make and refund it? It is so embarrassing that my two month fee is gone away by unknown reason. Edit o2_Bianca: Beitrag in den korrekten Bereich verschoben.
Hi, My name is Gabo and my phone number is xxxx. For about one year I’ve had a contract with O2 for my mobile phone services. My situation is that since end January I haven’t benn in Germany, I came on a 2 months vacation to my home country (Mexico) and I had planns to return to Germnay on March 16th. Unfortunately because of COVID-19 I havn’t been able to return to Germany, for this reason, clearly I haven’t benn using my O2 mobile phone. I know I have a contract that I need to pay monthly and I was going to as soon as I came back to Germany, but I haven’t been able to do so, I literally cannot enter the country. I recived an email about my missing payments two months ago if I’m not mistaken and I replied explaining my situation, unfortunately you didn’t respond. I tried calling but same thing happend. In my email I asked if as soon as I’m back in Germany I could be spared of paying for those months I haven’t used your services or maybe instead of just condoning them I could extend
Hi, I made my contract last October 2019, I can’t speak german, so I bought my current offer “O2 M boost” from an O2 store in Berlin … and the agent explained the offer in English and it was supposed to have 6 months free of payment … and then 34.99/ month. The agent I bought from my line told me that there will be 39.99 one time payment then 6 months without payment then 34.99/ month I traveled outside gremany since January and then got stuck abroad with the COVID-19 and just came to Germany last week on mid June to know that i’ve been charged for all the months from the start of the conract. My question is, was there a 6 months free of charge or that was not included from the beginning ? ... also since I don’t speak german … the agent I bought from the line in the O2 store .. wrote to me my plan on the back of the contract I’ve signed … then he signed it and stamped it…. so I’m not sure why it was not included. attached is the page the agent wrote with his hand on the back of my co
I need to speak to someone regarding my bill. I also cancelled my contract months ago that was supposed to take effect last month but I’ve rec’d multiple bills since. edit o2_Tobias: transferred from https://hilfe.o2online.de/english-o2-community-mobile-43/unsubscribed-but-still-receiving-bill-514615 to new topic
Hi,I bought EUR15 of credit for my pre laid plan but I provided a wrong phone number (missing one digit). How can get the money back? Can we fix the phone number to send the credit? Order: xxxxxxxx Edit: Order-ID anonymisiert - o2_Kurt
I have just moved address and I am unable to update my address online successfully. When I input my new address, i get a error message saying the address and PLZ do not match - I am 100% sure I input them correctly. My new apartment is a new construction and i believe this is the reason for the error message. How can i best sort this? Edit Sandroschubert: Move to English O2 Community
Dear o2 team, I have contract with o2 dsl (O2 DSL Classic S Flex) since April 2017. Sonce July 2020, it is very slow. I hardly open my e-mail account. We share wifi with my flatmate and she also has the same problem.I would be very happy if you can inform me about the reason or fix the problem.Many many thanks in advance. All the best,
Hello O2 Team and Community, I've sent the termination contract since March 2017, but on my Mein O2, the contract is still running till next year. The O2 team had confirmed me in March, saying that the postpaid contract will end tomorrow, 4 November 2017. In addition, one of O2 Team had called me last month, asking the reasons I terminate the contract and he told that the contract will end tomorrow too. Can you fix this problem? I am living now in Indonesia as my German Visa is ended. Meanwhile, can you please change my number into the prepaid number? I really want to keep this number and hope to come back to Germany for my study again in the future. I am really looking forward to the response. Thank you
Hi, My o2 mobile contract ends in December 2020. I would like to extend my contract. I have 2 questions. If I extend the contract now, will my current contract be replaced by new contract immediately or new contract is applied from December 2020? If I want the new contract from December 2020, when should I activate the contract extension? Should I activate it now or wait till November 2020? Kindly let me know. Regards, Lokesh
Hi O2 Team, I’d like to upload my ID to change the name of the contract but I have a message error. My file is under 5MO and that’s a PDF. Where can I send my ID to change contract name?
I’ve recently checked the O2 website to see if there is a lower supported bound for O2 HomeSpot plans (it works quite unstable at my case, regardless of a good LTE connection). I found out there is a new 5G router for Hopespot possible. I wonder, if it is possible to get the older O2 HomeSpot router replaced with a new one. There are a number of known issues with the former one (you may find my posts for details), it is also not possible to try any other hardware (also discussed in a numerous threads on this forum).
HelloI am planning to move out of Germany in about a month, I have all the documents and all the info on how to do that. I am just having one problem, when I try to login in this portal https://dsl-retoure.o2online.de/Login#it shows the message “Die Anmeldung ist fehlgeschlagen. Bitte versuchen Sie es erneut.” I can login in mein O2 with the same username and password with no problem. Can you help me to find out the problem? Thanks a lot
My bill is more then double as big as usual and I haven´t even used that phone-nr/internet etc…Yes I ended my extra ordinary contract before (3 contracts) is that the reason I get this big last(?) bill?But how does that work?I usually pay around 50-60€/month not 137€!It says: “additional services” 54€ on it as well…. what on earth is that?The rechnungsnummer is: **********/06My kunden nr is: ********** I´m not gonna pay anything of this big sum if I got clarity in this.Thanks for some help (you´re helping good here btw, I hate automation answers or chat bots)/Viktor Edit o2_Alina: Persönliche Daten entfernt.
Hi guys. I received my homespot this saturday. When I Activated was everithing all right, and sunday too. but 2 days ago my connettion is really slow or i have no connection. i dont know what to do, because the device ‘says’ everithing is ok. so how can I have internet connection again? Or how can I end my contract? Its really bad that I have this device 5 days, and I had no internet for 2 days Edit o2_Vivian: abgetrennt und in o2 English Community verschoben
