I would like to suspend my O2 contract for 6 months

vor 3 Jahren
1 December 2020
8 Antworten
125 Aufrufe

Eswaran
Neuling
4 Antworten

I would like to suspend my O2 contract for 6 months as I’m not in Germany anymore and I’ve been posted to work in my home country for 6 months. PLs let me know how to apply to this suspension via remote as I would like to avoid sending international shipping.

edit o2_Tobias: transferred to our English Community

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Lösung von Joe Doe 1 December 2020, 17:26

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8 Antworten

Benutzerebene 7

Joe Doe
Star
11411 Antworten
vor 3 Jahren
1 December 2020
Lösung

@Eswaran https://static2.o9.de/resource/blob/67648/b4b0da9ffc8260e2d2cb3b02e44e0f9c/vertragsstillegung-download-data.pdf

Eswaran
Autor
Neuling
4 Antworten
vor 3 Jahren
2 December 2020

Thanks @Joe Doe I already have the form/link. I wanted to know how to apply/send the forn with necessary proofs fully remote/digital as I would like to avoid sending international shipping.

Benutzerebene 7

Joe Doe
Star
11411 Antworten
vor 3 Jahren
2 December 2020

@Eswaran use the o2 App for upload the documents.

https://hilfe.o2online.de/mein-o2-o2-online-e-mail-37/vertragsstilllegung-512873

Eswaran
Autor
Neuling
4 Antworten
vor 3 Jahren
2 December 2020

Thanks for your time :) Let me try that!

Eswaran
Autor
Neuling
4 Antworten
vor 3 Jahren
2 December 2020

Both in App and the website doesn’t have option to suspend the SIM contract. [verified under Menu → Tarif & Sim → Sim & Vertrag → kündigung vormerken]

Eswaran
Autor
Neuling
4 Antworten
vor 3 Jahren
2 December 2020

@Joe Doe

Benutzerebene 7

Joe Doe
Star
11411 Antworten
vor 3 Jahren
2 December 2020

@Eswaran No option „Vertragsstilllegung“? Hmm. Sorry I can’t help more, a.) only customer like you b.) I only have o2 mobile prepaid and o2 DSL. :confused: