Wait for a mod. they could help you to get a faster connection.

Hello @EJW and welcome to our o2 community :-)

I a msorry to hear that your contact with our customer service did not meet your expectations. Unfortunately our colleagues that you said you cahtted with did not leave an entry in your data so I can not say what might possibly went wrong there.

If you contact us on Twitter we can give general advice but we can not ask for personal information due to data protection issues with the platform. In such cases you will be led either to us here in our community or to one of our other possibie ways of contact.

If you want, we absolutely can change your tariff to one with a higher speed. If you consider using the 250MBit/s one I recommend to switch to this directly without going an extra step in between so you have the ighest speed as soon as possible.

Just tell us want you’d like, we will gladly have a look into this :-)

Regards,

Lars

But that's the issue. I am not sure if the speed is the problem sho I don't want to switch to something I don't need and pay for something I don't use so, I wanted to change only 1 up to see. And I have no idea what the cost will be because the website only lets new sign up for new, not change what I have so there's an activation fee. Thre whole process is offputting. I simply wanted to see if the 100 improved my gaming experience enough to warrant going to the 250. But I don't even know what it will cost.

Then the help or lack there of had made me just want to cancel as it was very frustrating. It makes me want to leave things as they are simply because it's a hassle to change anything instead of simply selecting it from within your account. I mean, where I'm happy someone finally replied, it's been days. And now I still have 0 information. 

How much is it for me to change my current tariff to the 100 Mbps version? Is there a changing fee? 

As I suspected. No help. No answers. 

Hi @EJW 

I am sorry, but this is a community not a customer service. It can take some time until we get back to you. 

If you have a contract with a monthly cancellation period we can upgrade to 100 Mbit/s just to find out if it works. It is free of charge. A downgrade afterwards is charged with 19.99 EUR once if you are not satisfied with the speed.

If you have a 24 month contract the change can be done but it extends your period for another 24 month and a downgrade can be requested 12 month later at the earliest. So it has to be considered well. 

Please let us know how to proceed.

Greetings

No, that’s fine. I gave up caring. I must say though, if this is not a “customer service”, you really should not have your actual customer service people send people here for any customer service issues. That seems counter productive. As I said, I don’t care anymore. I will just leave it as it is so, I will not be paying you more money. I do appreciate an answer from the non customer service team though. Too bad customer service isn’t this helpful. I likely would have increased it that day had they been.