Hi! I would like to cancel my O2 mobile contract in the end of December because I am going to leave Germany. I have read the rules of the earlier cancellation, and noticed that you are going to charge me for 3 months. I checked my original contract with O2 if there is something written about this 3-months-fee. And I found NOTHING. I even went to O2 branch and asked the consultant there if he can show me the place in the contract about earlier cancellation. He assured me that it is not written in the contract.
Could you explain me what is the legal basis of O2 to charge me for three months AFTER my contract is finished? And where exactly is it written? Is there some contract that I signed with O2 confirming three months fee? Otherwise, it is completely illegal for O2 to charge me, and I have my rights to refuse paying this fee, and you will still have to cancel my contract.
Lösung von o2_Andrea
you have signed a contract with a duration of 24 months This contract must be fulfilled by both parties. We offer you to terminate the contract prematurely if you pay a flat rate of three monthly fees.
You are of course free to pay your contract in full until the end, because you have signed a contract for the duration of the contract. If you don't want to pay these three months in order to terminate your contract prematurely, you are welcome to continue using it until the end of the contract period (please don't forget to terminate it in due time, otherwise it will be automatically extended for another year). The fees will of course continue to apply.