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6831 Themen
A
Neuling
ApplegirlNeuling
gefragt in English O₂ Community: Mobile
Wrong contract

Hello, By the mistake dein handy  sent me 2 huawei p40 phones with the SIM cards. I returned one full package to the dein handy. They received it. However I want to stop second SIM card and any charges made for the second SIM: SIM no.  89xxxxxxxxxxxx3207 . Second sim wasn't used at all and I didn't sign contract for it so I'm not obliged to pay any fees for the second phone or SIM.And I want finally to receive correct invoice for 1sim and 1phone. Pls help     edit o2_Solveig: pers. Daten /verschoben in das Englisch-Board

771
o2_Tobias
vor 4 Jahren
K
Neuling
KarenTsueNeuling
gefragt in English O₂ Community: Mobile
regarding top-up

I topped up yesterday Festnetz-Flat for 9.99 Euro then i cancelled it by mistake   Edit by Katy: moved to English o2 Community: Mobile

1299
o2_Tobias
vor 4 Jahren
I
Neuling
imdesperate22Neuling
gefragt in English O₂ Community: Mobile
Homespot

Hi everyone!   So i am using this unlimited o2 homespot for a while now (about 4 month) and in the beginning i was more than satisfied with around 60-80 Mbps which was 10 times better than the dsl connection we had before. (max 5-6 Mbps). But in the last couple weeks it became extremely slow(max 15Mbps avg:8Mbps).I havent changed the location of the box or anything at all. So in the previous week i have talked to the customer support several times where  i have been told that i have to turn it off and on again than it will work again… or that they have to change the ?parameters? and after 10 min it will be good again… and this kinda bullsh’’ . They also did some kind of a test with the connection they havent found anything. oh btw my homespot is facing the closest tower in the window. Can anyone help? Thanks :) PS: ill attach some pics, an old speedtest from 31.01.2020 the next one was made today and my o2 status  

58310
o2_Tobias
vor 4 Jahren
Y
Neuling
Yookyung KimNeuling
gefragt in English O₂ Community: Broadband & Landline
Requesting an invoice

I need the first invoice for check-24 discount. Internet charges were paid but no bills were received. Please mail or e-mail the invoice.   Edit o2_Larissa: transfer to English o2 Community: Broadband / DSL

1262
o2_Matze
vor 4 Jahren
S
Neuling
sanika27Neuling
gefragt in English O₂ Community: Mobile
Phone and O2 home spot combination offer not applicable

Hello, I had signed up for a combination package for phone and wifi. I was told that since I already have a phone contract, the O2 Home Spot connection will be at 50% discount. Unfortunately, that did not happen and I have been paying 34.99euros instead of 19.99euros.  I had lodged a complait and have a ticket number for my issue but no action has been taken. Can you please tell me where can I get my complaint resolved? Also, how do I reach out to the English speaking customer care? It has been over 3 months now and I am highly disappointed.   Edit o2_Matze Beitrag ins richtige Board (english Mobile) verschoben  

1295
o2_Sandra
vor 4 Jahren
L
Neuling
Liz LNeuling
gefragt in English O₂ Community: Mobile
prepaid invoice please

Hi there I bought 2 prepaid cards in the last month and I need an invoice please- not itimised billing, just an O2 invoice for the value of the prepaid card. Can you help me withthis. Unfortunatly the prepaid hotline isn't available for English speaking customers.

31210
o2_Tobias
vor 4 Jahren
S
Neuling
SaranNeuling
gefragt in English O₂ Community: Broadband & Landline
DSL contract cancellation confirmation

Hi O2, I have a DSL contract from 13.08.2018 to 12.08.2020. I dont want to renew the contract and want to cancel the contract. I have submitted cancellation notice online and called the helpline to confirm on the same. But I didnt receive any mail confirmation. Please send the mail confirmation. And I have O2 router which I will be returning it. Please let me know should I be paying the monthly charges from June to August?

1725
o2_Matze
vor 4 Jahren
S
Neuling
Sam JNeuling
gefragt in English O₂ Community: Mobile
Contract ended!

Hi there,   My contracted ended last 2 months ago and I received the last bill last month, yet, I received another bill of 3.3EUR this month without any explanation! I'm wondering what is it for and if it keeps coming next months ?! Should I return sim card or something?   Thanks     edit o2_Solveig: von Mobilfunk-Vertrag &Tarife in Englisch mobile verschoben

17010
o2_Tobias
vor 4 Jahren
C
Neuling
CosminMogosanuNeuling
gefragt in English O₂ Community: Mobile
Replacement card failed activation

Dear Sir / Madam, I received a replacement card, but I never received the first card. Now I cannot activate the replacement card because I do not have the first card. Could you please help me? Best regards, Cosmin 

471
o2_Tobias
vor 4 Jahren
mudassirshaikhji
Neuling
mudassirshaikhjiNeuling
gefragt in English O₂ Community: Mobile
Contract Cancellation

Hello, I am writing here since I was unable to communicate with customer service people in my broken German and there was no attempt made whatsoever to accommodate my broken German either.  I have just cancelled my mobile sim contract but i am also required to call the customer care and let them know about this, which I am unable to do. Could you please let me know  how do I do this? Is it possible to write an email or is it possible to do it here or should i send a letter? There was no information about sending a letter but just to contact the customer service my telephone. I am attaching the screenshot anyways.   I look forward to hearing from you. Regards, Mudassir

2897
o2_Tobias
vor 4 Jahren
V
Neuling
VeenaAnnsGeorgeNeuling
gefragt in English O₂ Community: Mobile
O2 mobile contract cancellation

Hi,   I do have mobile contract with O2.  I have taken two sim cards (Two Numbers).  I would like to cancel one of the SIM contract.    I was looking in My O2 portal and do not find an option to cancel the contract.  Could you please help me how to cancel the contract using online portal.   Thanks & Best regards, VAG  

1385
o2_Tobias
vor 4 Jahren
F
Neuling
fdsavreaNeuling
gefragt in English O₂ Community: Broadband & Landline
O2 internet cancellation

Hi, I started a internet contract in May 2018. I sent a letter two weeks ago to cancel my contract from 10.09.2020. Today (09.06.2020) I received an e-mail that confirms my cancellation. In the email the following is mentioned “ schade, dass Sie Ihr o2 DSL-Produkt nicht länger nutzen möchten. Wir bedauern Ihre Entscheidung sehr und bestätigen Ihnen die Kündigung zum 26.05.2021. Zu diesem Termin werden wir den Festnetzanschluss mit der Hauptrufnummer 4955xxxx80544 wie gewünscht abschalten. “ I want to cancel my contract on 10.09.2020, but in the mail it is written the cancellation date as 26.05.2021. I will leave Germany in September this year. I wish to know what I must do additionally to successfully end my contract on time. Thanks,   Xiaoshuai

1809
o2_Lars
vor 4 Jahren
A
Neuling
abhi_astroNeuling
gefragt in English O₂ Community: Broadband & Landline
O2 DSL Vertragsverlängerung in Juli 2020

Hello, I apologise that I am writing in English, but I am not that good that I can write an important question in German yet. My O2 DSL Free contract is ending on 16.10.2020, however, in Mein O2 account I see that, contract would be automatically extended on July 16.07.2020, three months before the end of the contract.  Could you please let me know for how long the contract be automatically extended, and if the extension will follow the current plan or there will be changes to the plan? As I am a PhD student and my contract will end in Aug 2021, what will happen to the DSL contract after that, if I’ll have to live the city or perhaps country. I’ll appreciate your response to my queries. Thanks, Google Translation: Hallo, Mein O2 DSL Free-Vertrag endet am 16.10.2020. In Mein O2-Konto sehe ich jedoch, dass der Vertrag automatisch am 16.07.2020, drei Monate vor Vertragsende, verlängert wird. Könnten Sie mir bitte mitteilen, wie lange der Vertrag automatisch verlängert wird und o

1305
o2_Matze
vor 4 Jahren
F
Neuling
Farhan.iftikharNeuling
gefragt in English O₂ Community: Mobile
Farhan.iftikhar(******847)

I have booked my phone(Samsung S10)with O2 sim card,against auftragsnumer: ******87 CHECK24 and customer number ******847.Today on dated 18-06-2020 went to post office for collection of DHL packet.They said without original passport cannot give me.I have given them original Residence card,Original driving leisence, Meldung paper and old passport.Because my latest passport in BAMF office for visa.So They refused me and DHL packet returned to you back. Now please cancel my order:*****847  Edit by o2_Steffen: Customer Data anonymized & moved from o2 Mobilfunk: Rechnung to Englisch o2 Community: Mobile

18615
o2_Tobias
vor 4 Jahren
K
Neuling
kate84Neuling
gepostet in English O₂ Community: Mobile
Changes to my contract

need info on how I can change the tariff I am currently paying on my existing contract 

813
o2_Michi
vor 4 Jahren
I
Neuling
iw100Neuling
gefragt in English O₂ Community: Mobile
CANCEL CONTRACT

PLEASE HELP ASAP  I am an english student living in Germany for the past year, but am leaving earlier than planned because of covid-19. I have tried many times to get through to the hotline with very poor customer service when I ask for someone who can speak english, and sent a cancellation contract form as well, but no one has gotten back to me over 2 weeks.  I need to cancel my contract as I am returning to the UK in July, wehre I continue to be a loyal o2 customer simply with my UK number instead of German.    Edit o2 Antje: Moved to Englisch

2357
o2_Michi
vor 4 Jahren
A
Neuling
Ali MurtazaNeuling
gefragt in English O₂ Community: Broadband & Landline
DSL Contract Cancellation

Hello,    I am a student living in Kiel Studentenwerk Dormitory. I have been using o2 DSL connection since June 2019. At the start of 2020 my local Studentenwerk organization decided to provide us with a new internet connection, which will cut the connection of our private internet connections and will make it impossible for us to use our third party internet connection such as o2. Since March 2020 i have not been able to use my o2 internet connection because of this but i am still having to pay my fees monthly. Is there a way i can cancel my contract? i am not very good at German, and i have been trying to search for any kind of way to cancel the contract, any email or mailing address, i can forward my request to, but so far no luck and now decided to just ask here . Its a bit unfair, i want to continue using o2, but i am unable to do so because now Studentwerk dormintories have no socket to plug in a third party connection and i cant use it, but i still have to pay. Please if so

841
o2_Giulia
vor 4 Jahren
Hettybliss
Neuling
HettyblissNeuling
gefragt in English O₂ Community: Mobile
iphone11 pro max not delivered to my address

Hello,  I glad to finally get here, I hope I get a fast response.  Please I will want someone that speaks English to reply me.  I order an iPhone 11 Pro Max 256 gold xxxxxxxxx on the 6th of April.I noticed there was a mistake in the address ( house number) yesterday 17th of April I got mail that it couldn’t delivery because of wrong address, since then I have been trying to get in touch with o2 through mail and calls to correct the address and know when or where to get it but all was in vain ( I couldn’t get in touch)  pls I will be happy if anyone can help on how to get my phone delivered. Thanks . Henrietta   Edit by o2_Katja: Verschoben zu unserem Englischboard

2147
o2_Michi
vor 4 Jahren
S
Neuling
sidharthaNeuling
gefragt in English O₂ Community: Mobile
Can I change my mobile specification after one time payment?

I ordered iPhone 11 and made one time payment. I just want to know whether is it possible now to change ordered iPhone 11 64GB to iPhone 11 128GB. I did not yet recieved any shipping or delivery details. Thank you   Edit o2 Antje: Moved to Englisch

531
o2_Michi
vor 4 Jahren
S
Neuling
santiagogalezoNeuling
gefragt in English O₂ Community: Mobile
compla

Dear O2 support team, I have a real issue. I ordered my phone in a shop Tuesday last week and I was supposed to get my phone on Thursday but that same day I got an email from o2 saying that my ordered was cancelled (I still don’t know why) and that o2 is getting back the phone and I’m getting back my money. The thing is that I still want the phone and I called on Friday to o2 and they told me that I was going to get an email today but I  haven’t get any email yet and that they are sending the phone again but i don’t know how that’s going. I also went to the shop where I bought the phone and the guy that works there didn’t wanted to help me, saying it was my problem not his. Hope you can help me really soon with this issue because I still don’t have my phone and I’m not getting any answers or feedback from o2. Thank you.

1072
o2_Michi
vor 4 Jahren
A
Neuling
anson_to19Neuling
gefragt in English O₂ Community: Mobile
Contract cancellation

As I was still a student, when first arrive to Germany in 2018 and I don’t know much German at that moment, even now I am not be fully understanding the contract in detail. There was an agent/reseller in Mannheim helped me to creating the contract and told me that I could simply cancel the contract just 1 month before the contract end. Which I had double confirm the same agent/reseller in person before I leave German in Dec 2019 with same question and got the same answer. However, when I chat with LG Niko through messenger on 7 June 2020 as I wanted to cancel my contract, Niko told me that is the information given from the agent/reseller is incorrect. My contract was auto renewed and new contract end date is 19 Aug 2021. Actually, I am not aware of this and there is no any notification sent to me by email or sms. Can I ask a special arrangement to cancel my existing contract at 19 Aug 2020 in exceptional, to align back to my original contract end date? Besides, I will not and not abl

1201
o2_Michi
vor 4 Jahren
W
Neuling
WebbyNeuling
gefragt in English O₂ Community: Broadband & Landline
PPPoE box 6441 passthrough for a secondary VPN router

I am trying to run a PPTP VPN on a secondary router (Linksys router 3200 WRT) with the 02 6441 box as the primary router. I have the ‘b’ firmware which I understand doesn’t provide the PPPoE passthrough.  Is the restriction purely a function of the Homebox or is the restriction also not supported by the internet provider. If i select another primary router with the pass through capability, will it resolve my problem or will it still not function due to limitations from the provider?  Edit o2_Lars_ Transfered from DSL/Router to English/Broadband

55316
W
Neuling
vor 4 Jahren
K
Neuling
kk02userNeuling
gefragt in English O₂ Community: Broadband & Landline
o2 DSL contact termination

Hi Team, I have initiated o2 DSL S plan contract termination and i have received acknowledgement and to call the 089 - 78 797 94 59 for confirmation. Above number is closed and not working Please provide the email address for the  o2 contact support Thanks, o2 User   Edit o2_Larissa: transfer to English o2 Community: Broadband / DSL

1768
o2_Matze
vor 4 Jahren
C
Neuling
carinaam1Neuling
gefragt in English O₂ Community: Broadband & Landline
Persönlichen Registrierungslink nicht erhalten / Personal registration link not received

Hi, The personal registration link was not sent to me so I cannot login to my O2

1063
o2_Giulia
vor 4 Jahren
D
Neuling
david_DJNeuling
gefragt in English O₂ Community: Broadband & Landline
Bill for not returning the router

I terminated my contract by the end of march and return the router right away. I still have the receipt from DHL and the tracking number saying that it was succesfully delivered. Yesterday I received a bill saying that the router was not returned. WTF! Are you seriously going to charge because you don’t know where my router is?   Edit o2_Larissa: transfer to English o2 Community: Broadband / DSL

27811
o2_Matze
vor 4 Jahren

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