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6877 Themen
J
Neuling
jakeyNeuling
gefragt in English O₂ Community: Mobile
SIM card deactivated

To whom it may concern,   This issue relates to my previous post which can be found here:   https://hilfe.o2online.de/english-o2-community-mobile-43/my-order-hasnt-arrived-538991?postid=2132495#post2132495   Since I am not sure whether updates on that question will be answered further, I have decided to create a new post.   I can confirm the SIM card has arrived, however, after speaking to a representative of O2 on the phone she said that the SIM was accidentally deactivated by O2. As reparations for this, they offered me 30 euros in order to go and get a SIM card at a physical store. I tried this today and went to the 02 store at P6 1, 68161 Mannheim. Unfortunately the staff there told me they couldn’t do this and would not listen to my explanation. Please do consider this a formal complaint by me to that particular store.    Would you kindly be able to send me another SIM card by post? I dont think I will get anywhere with the physical stores.      Regards, Jake    

1902
o2_Alina
vor 4 Jahren
D
Neuling
ddiezNeuling
gefragt in English O₂ Community: Mobile
Contact for kündigung department?

Hello, I am in the process of cancelling my contract (the cancellation fax was sent already) the next day I've received a call from an agent, when I said I am not able to speak German the agent said another colleague will call me. This happens 4 days ago… Do you need my customer number?

681
o2_Alina
vor 4 Jahren
R
Neuling
RajeevNeuling
gefragt in English O₂ Community: Mobile
issue relate to contract cancel

I have cancel my contract online 4 days back and as stated in there that I have to call and confirm. I did call and confirm about that. They said I will get confirmation email within 48 hours. Its been 4 days. I haven't  got any confirmation. Please help me to resolve this issue.   Edit by o2_Katja: Verschoben von Mobilfunvertrag in unser schickes Englischboard

1125
o2_Alina
vor 4 Jahren
S
Neuling
skyhaNeuling
gefragt in English O₂ Community: Mobile
The internet is not working in my area.

In the last few weeks, O2 internet is not working at my home and Office. all of my colleagues who are using Vodafone are working well but only O2 is not functioning. please check this area. DE 65760 & DE 65824 it has been working well before but it suddenly shows only ‘E’ Marks, not ‘LTE’. please revise it or advise it how you are going to handle it. thank you.   Edit by o2_Katja: Verschoben von Mobilfunknetz zu English Mobile

742
o2_Alina
vor 4 Jahren
M
Neuling
MachineGunMirNeuling
gefragt in English O₂ Community: Mobile
Money in the account

Hello. I'm a prepaid customer and I'm porting away from O2. I have some euros in the o2 account that are left unused. How can I receive them back? Thanks   Edit o2_Alina: Moved to English

401
o2_Alina
vor 4 Jahren
S
Neuling
SenseyNeuling
gepostet in English O₂ Community: Mobile
Never buy these prepaid card from O2

I bought a prepaid card  from O2  and I have a big problem with O2. Online register phone card and online service O2 company total not work! I made a screenshot and attached. I visited a local O2 service (shop) and they  also can’t help me to register my card. (Total bad service!!!)  I tried to return this  prepaid card but Kaufland in Shwerte (NRW) doesn’t wont to give me many back. (Why?) P.S. I RECOMMEND NOT TO BUY PREPAID CARD FROM O2.   Edit by Katy: verschoben in English o2 Community Mobile

631
o2_Alina
vor 4 Jahren
N
Neuling
NagendraNeuling
gefragt in English O₂ Community: Broadband & Landline
My new Billing is wrong

Hallo, I was living in Aachen and took over contract from a previous tenant. I paid 31,98 for DSL S and all is fine till there. Now I have moved to a new place and I received a mail from O2 . I know it costs 50 euros for the Technician appointment but in my billing apart from that the pricing of monthly charges has doubled!!!!! It was 31,98 and now it reads 61,98!!! ^Please rectify this asap. need help!!!  

871
o2_Giulia
vor 4 Jahren
B
Neuling
BhaskarNeuling
gefragt in English O₂ Community: Broadband & Landline
Nightmaring move of DSL

Hi, I had requested a move of DSL/telephone from O2 from one apartment to another in the same area and was given a date for a technician visit. However, on the day, I got a message stating that the technician cannot come and I should call requesting another appointment. I called and was given another appointment - however, another message came later that a technician cannot come on that day either and I have to now wait another 2 weeks. This means that for almost a month, I will be without internet. The customer service person on phone told that this is normal and there is no way out for me. I am bound for the contract even if it takes a month, a year or forever to move DSL to my new place. It seems I cannot terminate my contract either and still have to pay O2. My move has already been cancelled thrice. Is there a way to officially complain against this or to terminate my contract, before I seek legal advice. Alternatively, is there a way to speed up the move - if I give previous

611
o2_Giulia
vor 4 Jahren
S
Neuling
siva123Neuling
gefragt in English O₂ Community: Broadband & Landline
Reason for the reduction of O2 my home S DSL internet speed

I got the following email from O2, “ in Kürze erreichen Sie die Volumengrenze für Ihre maximale Surfgeschwindigkeit. Wenn Sie die Volumengrenze 3 Monate in Folge überschreiten, wird bei erneuter Überschreitung im 4. Monat und in allen Folgemonaten die Surfgeschwindigkeit auf 2.000 KBit/s bis zum Ende des Abrechnungszeitraums reduziert. Es verbleiben Ihnen noch 19GB im aktuellen Abrechnungszeitraum. “   I have been using this DSL internet for past 8 months but never got this reply. Can you say what is the reason for this?   edit o2_Manga: verschoben von DSL: Vertrag &Tarif nach Englisch o2 Community: Broadband/DSL

661
o2_Giulia
vor 4 Jahren
S
Neuling
SpectecularNeuling
gepostet in English O₂ Community: Mobile
Customer Support in English

Hello Guys, How can i contact to customer service in English. Please help me.  Thanks, Regards,

2748
o2_Alina
vor 4 Jahren
H
Neuling
Happy gardenerNeuling
gefragt in English O₂ Community: Mobile
Complaint -Kurt-Schumacher-Damm 1-15, 13405 Berlin

I went to this store and was refused any help or explenation on how to buy a data package for my pre paid sim. I want to make a formal complaint against O.A. I explained that even if they couldn’t do it, as has been done for me in 02 UK then at least explain. I was told no and instructed to go to Saturn for help. So to be clear, I walked into 02 and required help with an 02 matter and was pointed to Saturn for assistance. This sounds absolutley crazy to anybody with an understanding of customer service.  I left and went to Saturn, they sent me back to 02. Again, I asked and explained that my German isn’t very good and I need help to complete this task. O.A said no. I asked to speak to the manager and was told that he wasn’t there by O.A I was really disappointed that a brand I respected and chose when I arrived due to my trust in it just violated my choice to telephone with them. My data was used automatically on my phone and as a result I didn’t have enough to get the 19.99 L pack.

611
o2_Alina
vor 4 Jahren
S
Neuling
siva123Neuling
gefragt in English O₂ Community: Broadband & Landline
Reason for reduced browing speed in O2 my Home S DSL Internet

I got the following email from O2, “ in Kürze erreichen Sie die Volumengrenze für Ihre maximale Surfgeschwindigkeit. Wenn Sie die Volumengrenze 3 Monate in Folge überschreiten, wird bei erneuter Überschreitung im 4. Monat und in allen Folgemonaten die Surfgeschwindigkeit auf 2.000 KBit/s bis zum Ende des Abrechnungszeitraums reduziert. Es verbleiben Ihnen noch 19GB im aktuellen Abrechnungszeitraum. “   I have been using this DSL internet for past 8 months but never got this reply. Can you say what is the reason for this?

10610
o2_Manga
vor 4 Jahren
D
Neuling
dmltmlNeuling
gefragt in English O₂ Community: Broadband & Landline
DSL connection cancellation before set up

Hello, I have been suffering with O2 since 24th of June. I created an order online for a DSL connection, and set up a technician visit at 24th of June. I took all my day from my work and waited for technician to show up. At the end no one came… Then I was given a telephone number to call by email from O2 (stated that if I dont contact in 10 days they will revoke my contract) which did not have an english option. I couldnt comminucate over the phone, so I expressed this situation through your online forum it took more than 1 week to get an answer. The answer was just asking about my personal data and I did not get any answers again. During this time of course state of my order remained as pending since no technician came and no one contacted me. Currently I am still waiting for a response to my original question from your forum.  Today, I contacted through your whatsapp service to confirm that I will not set up a technician visit anymore and cancel my order (NOT AFTER WAITING FOR 2 WE

1323
o2_Manga
vor 4 Jahren
D
Neuling
Diddi123Neuling
gefragt in English O₂ Community: Mobile
How to cancel a contract?

Hi there,   I’ve made a contract last year in March with a duration of 24months. However, I’m moving to another country in September due to the circumstances and I’d like to cancel my contract. In theory, I’d still have 6 more months from the contract. But I want to know what are the options to cut short my contract before the end date?    edit o2_Manga: verschoben nach Englisch o2 Community: Mobile

1012
o2_Manga
vor 4 Jahren
D
Neuling
dataprivacyNeuling
gefragt in English O₂ Community: Mobile
Number portability from O2 to other provider immediately

Hi O2 team,  I would like to take my current mobile number from o2 prepaid to another provider for my new contract. Could you please release my number for porting immediately?  Even though this page says I can do it via App or MyO2, I couldn't find it anywhere: https://www.o2online.de/service/vertrag-tarif/rufummermitnahme/ Thanks in advance and waiting for the number release.    Update: I have canceled all active plans and my available current credit more than 30€, payback the rest to my account.    Edit o2_Vivian: verschoben von SIM-Karte zu English o2 Community: Mobile

981
o2_Manga
vor 4 Jahren
Z
Neuling
ZappatoneNeuling
gefragt in English O₂ Community: Mobile
I have a problem due to covid

Ich muss Deutschland verlassen, um in mein Land zurückzukehren, weil mit meiner Familie Corona passiert, und ich müsste mein Telefon stornieren. or in english I have to leave germany to go back to my country due to what is happening with corona with my family and I would have to cancel my phone. My german is not that good, I'm sorry.

894
o2_Tobias
vor 4 Jahren
B
Neuling
BhaskarNeuling
gefragt in English O₂ Community: Broadband & Landline
DSL Move delays

Hi, I had requested a move of DSL/telephone from O2 from one apartment to another in the same area and was given a date for a technician visit. However, on the day, I got a message stating that the technician cannot come and I should call requesting another appointment. I called and was given another appointment - however, another message came later that a technician cannot come on that day either and I have to now wait another 2 weeks. This means that for almost a month, I will be without internet. The customer service person on phone told that this is normal and there is no way out for me. I am bound for the contract even if it takes a month, a year or forever to move DSL to my new place. It seems I cannot terminate my contract either and still have to pay O2. My move has already been cancelled thrice. Is there a way to officially complain against this or to terminate my contract, before I seek legal advice. Alternatively, is there a way to speed up the move - if I give previous

541
o2_Matze
vor 4 Jahren
S
Neuling
ShreeNeuling
gefragt in English O₂ Community: Broadband & Landline
DSL connectivity issue at home

Hello all,  My account number is 60XXX and my internet is not working at home. I tried calling the service helpdesk but they asked me to call tomorrow again! I do not understand why can't they fix it!  Please help me to resolve it!  Regards, Shree   Edit o2_Larissa: anonymized your accountnumber. Please note, that this is an worldwide open community. edit o2_Manga: verschoben nach Englisch o2 Community:Broadband/DSL

874
o2_Matze
vor 4 Jahren
Q
Neuling
qwertykeypadNeuling
gefragt in English O₂ Community: Broadband & Landline
termination of o2 dsl contract

I have already sent a letter to O2 GmbH ( address: Telefonica O2 Germany GmbH & Co. OHG Kundenbetreuung 90345 Nürnberg) with my details and my new city registration certificate but did not receive any reply nor did they cancel my contract. The O2 filiale in my current city told me about this procedure. I have been paying for past three months unnecessarily and would like to know about the solution. Please reply. thanking you in advance.        

1509
o2_Matze
vor 4 Jahren
C
Neuling
ChrisclefNeuling
gefragt in English O₂ Community: Mobile
mein Handy

Hello i have a contract with your shop im Böblingen but the dhl send it back how can i have the handset back huawei p30 pro     edit o2_Solveig : verschoben ins Englisch-Board

381
o2_Tobias
vor 4 Jahren
J
Neuling
JibiNeuling
gefragt in English O₂ Community: Mobile
O2 Contract and portability issue

I have purchased a new mobile phone with O2 contract from Mediamarkt online. I also registered for the Mobile Number portability (Rufnummermitnahme) option. Unfortunately, due to the problem at DHL at my place, I was not able to collect the packet from DHL (My identity card was not able to scan at the DHL outlet) and they send the packet back.  As the packet was having the new phone, SIM and the contract details (Vetrag), I didn’t get any documents from O2 for confirming my purchase. Day before yesterday was the day for my new SIM activation (The day they transfer my number from one provider to other) and the new SIM got activated (Says in the Mediamarkt portal) and the SIM I was using got deactivated.  Presently I don’t have an active SIM with me, but I did receive a bill for 40€ from O2 as ‘activation charge’ for the SIM i never received. It is been two days, I am not having any active SIM, no way to call or message.. O2 customer service is asking to contact Mediamarkt, Mediamarkt

2333
o2_Tobias
vor 4 Jahren
W
Neuling
Write2prabuNeuling
gefragt in English O₂ Community: Mobile
Iphone 11 order cancellation. placed a new order without making initial deposit for the first order

Hi,   I placed an order for iphone 11 black initially and I received a mail to make a deposit before 22nd May. I have not made this deposit.   Today I changed my mind to change the color of my phone to green. hence,  I placed a new order and I have not received a mail for a deposit for this new order. i dont want to get two iPhones.  Can I just ignore the first order and wait for the deposit email for the second order?   Thanks in advance, Prabu  Ph: xy     Edit by o2_Katja: Telefonnummer editiert, verschoben zu English Mobile    

1552
o2_Tobias
vor 4 Jahren
uidu2603
Neuling
uidu2603Neuling
gepostet in English O₂ Community: Broadband & Landline
O2 DSL contract termination via email

Hello O2,  I have O2 DSL contract, number XXXXXXXX. Due to family medical emergency reason, I have moved to India and will not returning to Germany. I have deregistered my residence and now I want to terminate my O2 DSL contract.  Kindly let me know the procedure to terminate the contract via email. If required i can send my deregistration letter.   Best Regards, Nagaraj Padmanabhan         Edit o2_Giulia: personal data deleted, moved thread to English Community: DSL/Broadband

771
o2_Giulia
vor 4 Jahren
E
Neuling
EeediiNeuling
gefragt in English O₂ Community: Broadband & Landline
help

Hello, You send me this email  Guten Tag Herr  am 08.07.2020 zwischen 8-16 Uhr stellen wir Ihren O2 DSL-Anschluss auf eine moderne, zukunftssichere  Anschlusstechnik um. Bitte stellen Sie sich darauf ein, dass Sie in dieser Zeit vorübergehend bis zur Freischaltung nicht  telefonieren können.  Natürlich ist eine vorzeitige Verschiebung des Termins für Sie kostenfrei. Ihre Zugangsdaten Ihr persönlicher WLAN-Schlüssel befindet sich auf der Geräterückseite Ihres Routers.  Damit Ihr Router eine Internetverbindung aufbauen kann, finden Sie hier Ihre Daten für die Einrichtung: VoIP-PIN: 250545... Sollte es nach Ablauf des Umstellungszeitfensters zu Einschränkungen bei der Telefon- oder  Internetnutzung kommen, ist eine Neukonfiguration des Routers erforderlich. Bitte gehen Sie in dem Fall  wie folgt vor: 1. Tragen Sie "o2.box" in der Adresszeile Ihres Browsers ein, um das Routermenü aufzurufen. 2. Geben Sie Ihr Routerpasswort ein, falls Sie den Zugriff auf den Router geschützt haben. 3. Kli

1326
E
Neuling
vor 4 Jahren
H
Neuling
HiteshNeuling
gefragt in English O₂ Community: Mobile
Internet not working

I recently have recharged my O2 sim for internet. But I am not able to use the internet. Whenever I turn mobile data “on”, it just doesn’t start. I tried to restart my phone as well but it is not working. Could you please help me solve the issue please?    edit o2_Manga: verschoben nach Englisch o2 Community: Mobile

771
o2_Tobias
vor 4 Jahren

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