English O₂ Community

I would like to suspend my O2 contract for 6 months as I’m not in Germany anymore and I’ve been posted to work in my home country for 6 months. PLs let me know how to apply to this suspension via remote as I would like to avoid sending international shipping. edit o2_Tobias: transferred to our English Community

Hi, I have received a letter from a company called real solutions stating that i owe telefonica germany money. However this doesn’t make any sense since I've paid all required money for my old phone contract and received confirmation via email from one of the customer agents outlining the remaining amount that needed to be paid – which was paid. Apparently I now owe an additional amount for the cost of the phone itself which I wasn’t informed of during the time of the discussion and O2 were not able to contact me due to a change of address, even though my email address was in the system.I need to sort this asap as the letter is from a collections agency. Edit by o2_Katja: Verschoben von Vertrag zu Englisch

Hi, sorry my German is bad, please allow me to post in English. I recently bought a 4K TV, and I was trying to enjoy some 4K streaming on YouTube, while I notice it is often buffering. Then I started to test my internet speed, I got ~25 Mbps for download and ~10 Mbps for uploading. The thing is I pay 29.99 euro per month, which is the usual price for ‘M’ package promising for 50 Mbps, while when I log in my account my contract is on ‘S’ package. I actually don’t really know what plan I am on now. It seems that I got some kind of promotion for ‘S’ package maybe? but I still don’t think I have got what I’m paying for, I surely prefer enjoying some better performance. I wonder if anyone can check it for me? Thanks

I took an o2 homespot contract less than a month ago. But now my landlord os not allowing me to use it as according to him it's creating interference with their internet system. How can i cancel my contract?

All I wanted to do was up my tariff online. I have tried several methods. My account had no option so I was told by live chat that it did. Then I reached out on twitter which was helpful before and got told, I had to join here where I had to make yet another account to use the account I have. This has been a very trying and annoying experience and honestly, I am very uninspired to stay with O2 now because I wanted to try the 100Mbps and see before possible switching to the 250Mbps if it was easy and, it isn’t. But now I have searched other providers and have been offered up to 1000Mbps for about the same price so, what is the point in staying if everything is so difficult and costs so much? I am fine with paying more for convenience but, seems I don’t have it. Edit by MXP_Alex: Moved to English o2 Community

Hi O2 team, I would like to take my current mobile number from o2 prepaid to another provider for my new contract. Could you please release my number 0176 **** 2287 for porting immediately? Even though this page says I can do it via App or MyO2, I couldn't find it anywhere: https://www.o2online.de/service/vertrag-tarif/rufnummernmitnahme/ Another question: Will my contract end after the new provider requests the number or I need to solve this in another thread? Thanks in advance and waiting for the number release. Rodolfo

Dear O2 Team, I transferred my DSL contract to somebody else and today when I checked my bank account I saw 33.50 Euro that O2 took from my account. My question is who is supposed to pay the take over costs? if I am supposed to pay : you have told me on phone that it will cost 29.99 Euro but you took 33.50 Euro from my account. please have a look at this problem and I will be happy. I can no longer log in with my username that I was using before that DSL owner change. Regards,

Dear O 2, I have an O2 contract that was supposed to end this month. I went to the s aturn store to get a new contact phone with o2 line and I was told my current contract was automatically extended till next year November. Hence, I wouldn't be able to get a new one until this current one is canceled. Please I will like this current contract to canceled immediately so that I can sign a new contract with o2. Thank you. Best regards, Olufemi edit o2_Tobias: transferred to our English Community

Hi, I’d like to file a complain about you employee under chat name “E.K.”.Recently, I canceled my O2 contract and now after signing in to O2 portal I cannot access its content (contract data, bills, etc.). I need to see the bill as I have some questions about charges after the contrat cancellation. I wanted to know how can I see my latest bill now when portal access is denied? I explained the issue and repeated the question three times during our conversation.At the end, I got the reply “for me it is not a problem” and immidiate chat disconnection!!! I am really surprised by the rudness and highly unprofessional guesture. Unfortunatelly, with this I got a confirmation that cancelling the O2 contract was actually a good move. Looks like the mobile network service is not the only thing with a poor quality here. Edit: Mitarbeitername entfernt / Name of employee deleted - o2_Kurt For more Information, please take a look at our Netiquette (1.7)

Hello! When I started to use my sim Card M Tarif was activated and I was using that one. Then I cancelled it and started to use S Tarif but now I want to Change it again but I’m not able to do it from the Website. I did the earlier Change on the Website but this one it tells me to contact the costumer Service. How can I solve this Problem because at the Moment I don’t have any Tarife. Should I go to any O2 shop to solve it? I appreciate your help. Meltem

Hi, I have an O2 M 2018 contract for few years now. I would like to add a mobile phone to this contract. I went to a shop but they said that they cannot do this in the shop and I have to do this online. Can someone help me understand how to add a mobile phone to my existing contract.

I am trying to submit the form to move my dsl to a new near by apartment . But during submission it is saying " Technischer Fehler Zurück zum Kundenportal Es ist ein technischer Fehler aufgetreten. Bitte probieren Sie es zu einem späteren Zeitpunkt noch einmal, oder rufen Sie unseren Kundendienst an. DSL Kunden-Hotline: +49 (0)89 78 79 79 400"

Who can help me understand how to solve this problem please… It seems I cannot proceed because of this edit o2_Tobias: because of double-posting I closed the thread trouble with 6741 o2 router

I need help please, o2 delivered to me 6741 Router and I have been in trouble connecting it. The problem is that everything lights up as required except the telephone. I have gone up to the last stage and my computer indicated conneceted but I have no access. How do I solve this? Plus, in the process of connecting, I have not seen anywhere I was required to insert the Vol PIN , Username or password that came with the contract. At somepoint I only had to create my own password. I am imagining that probably I should have used this pin and password somewhere and that is where the problem is. How has had this experinece? Who can help? It has been 24 hours of struggle.

Hello Internet is not working from the afternoon. I tried restarting the router several times, but the problem still exists. Regards, Ashok edit o2_Solveig: verschoben in das english Mobile Board → Homepsot Edit by o2_Andrea: verschoben English o2 Community: mobile zu Broadband / DSL

I have been unsuccessfully trying to cancel an old tariff as I upgrade over a year ago. I am now being charged my old tariff and my new one. I've tried going into my O2 store, who then redirect me to the hotline, who then say its sorted but the money is still being withdrawn. If I just cancel the standing order what will be the repercussions and how do I get a refund for the over payments?

Hello team, I cannot book any package for 30 mins already. log Out login did not work, please help ASAP. Getting below error: Ihr Auftrag konnte nicht durchgeführt werden. Bitte versuchen Sie es später erneut oder wenden Sie sich an unsere Prepaid Kundenbetreuung. Thanks, Vakil edit o2_Tobias: transferred to our English Community

Hello, I have an Galaxy watch 3 LTE. I have made every steps from O2 instruction to activate an Esim for my watch. and successfully added the mobile plan in my wearable app … and the molbile plan “WIllkommen-***” is also enabled on my watch. but my watch still has to connect bluetooth to the phone in order to receive phone calls, messages or notifications… In standalone mode, my watch keeps failing for searching network operations, and shows NO SERVICE. i don’t know what is problem here. and also, during activating the Esim, i think i had deactivated my Sim 1 in my sim package, and i’m now using the 2nd one please check my case and tell me what to do now. thanks so much edit o2_Tobias: thread transferred to our English community

Why am I being charged an additional five EURO every month a week after my invoice is paid - with no receipt given to me to explain this charge. This has happened for several months. Edit by MXP_Alex: Moved to English o2 Community

Hi! I would like to cancel my O2 mobile contract in the end of December because I am going to leave Germany. I have read the rules of the earlier cancellation, and noticed that you are going to charge me for 3 months. I checked my original contract with O2 if there is something written about this 3-months-fee. And I found NOTHING. I even went to O2 branch and asked the consultant there if he can show me the place in the contract about earlier cancellation. He assured me that it is not written in the contract. Could you explain me what is the legal basis of O2 to charge me for three months AFTER my contract is finished? And where exactly is it written? Is there some contract that I signed with O2 confirming three months fee? Otherwise, it is completely illegal for O2 to charge me, and I have my rights to refuse paying this fee, and you will still have to cancel my contract. Thanks.

Hi, I am now working from Home more often due to the current Corona virus pandemic. I have the DSL connection drop out on me anywhere between 4-10 times a day, during conference calls, while using our cloudbased telephony to clients and during document work while connected to our company server. I now would like to cancel the contract with O2 but am told this is not possible until 2021 now. What are the rights for cancellation due to these constant technical failures? Thanks Richard

I was trying to help a friend to register her IBAN and BIC details in her o2 account to do a recharge with SEPA but unable to enter the details.. Its written out there to contact customer care to register the IBAN and BIC. Can someone please help me out? Edit by o2_Andrea: verschoben von o2 Mobilfunk: Vertrag & Tarife zu English o2 Community: Mobile

Hello, good day to everyone, i am in need for a help. I am moving in few days to another adresse alongside with my DSL, i have checked out the wiring of my TAE and cables for my apartment are properly connected, since it's hard to reach customer support in english i have to ask you guys here. If all my wiring is properly conenected, do i need a technician or it should work as a plug and play? And do i need to activate router again at a differen adresse? I mjst mention that i am moving from Hesse to Bayern (in reality i am moving only 3km further). Thank you for your time, best wishes

I will be going back to the US but need to keep my prepaid number active to receive calls to my German number from people in Germany. Is there a way to do this without being charged excessive fees?

I've got a contract with 2 Sims (one for me, one for my son) and it's now possible to renew. I have a discount for taking a second sim under the partner contract deal. If I renew, what's the best deal I can get, because I don't want to lose the discount I'm getting? I am also maybe interested in a new phone is that makes any difference. I'd appreciate some advice on the best way to approach this. I need around 10gb, my son is fine with 1gb data per month. Edit o2_Bianca: Verschoben von Vertrag&Tarife zu English Community mobile