https://www.o2online.de/assets/blobs/pdfs/contract-cancellation-moving-abroad/

Edit: o2_Dennis 09.02.23 / link updated

Hi @Bollermann 

Thanks a lot. However, I am still not able to find how I can return my O2 homespot router.

Appreciate your help as I cannot use both portals.

Tried with the portal
https://logistik.telefonica.de/retoure/o2/customer/overview
The button is deactivated in the Return section.

Upon entering serial number on the portal below as no router was found. https://router-retoure.o2online.de/start/Dashboard/Index

Appreciate your guidance.

BR

Abhijit Kale

Hi @AK345 ,

the HomeSpot is not a rental device, but instead a contract on installment basis. It ist yours to keep after you´ve completed the payments for the device

Since you´re leaving germany, the best option would be to buy out the device, so no further payments will be taken from your bank account.

Please use this link to start the process:

http://g.o2.de/HL-Handy-abbezahlen

Viele Grüße,

Kurt