Hi team,
I will be leaving Germany permanently by the end of March.
Would you please let me know detailed step by step process to Return O2 Homespot Router And Terminate O 2 my Data Spot Unlimited (2020): 017X-XXXXX517.
Appreciate your support.
Thanks & Regards
Abhijit Kale
Edit: Nummer entfernt - o2_Kurt
+7
https://www.o2online.de/assets/blobs/pdfs/contract-cancellation-moving-abroad/
Edit: o2_Dennis 09.02.23 / link updated
Hi
Thanks a lot. However, I am still not able to find how I can return my O2 homespot router.
Appreciate your help as I cannot use both portals.
Tried with the portal
https://logistik.telefonica.de/retoure/o2/customer/overview
The button is deactivated in the Return section.
Upon entering serial number on the portal below as no router was found. https://router-retoure.o2online.de/start/Dashboard/Index
Appreciate your guidance.
BR
Abhijit Kale
Hi
the HomeSpot is not a rental device, but instead a contract on installment basis. It ist yours to keep after you´ve completed the payments for the device
Since you´re leaving germany, the best option would be to buy out the device, so no further payments will be taken from your bank account.
Please use this link to start the process:
http://g.o2.de/HL-Handy-abbezahlen
Viele Grüße,
Kurt
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