Hello O2 Team
I have taken over one DSL contract from my friend for about one year, and I cannot log in to the “My O2” to change my payment details. I only received one email stating the contract owner change (Vertragsinhaberwechsel) with no change to the Rufnummer. I tried to make a new account as a DSL customer, but they ask for my 4 digit customer number, which I don’t think I have. I also applied for this number twice, mentioning that the number will be posted yet never received.
Can you tell me where I can find this number, or any other way I can log in to Mein O2?
Another issue is that my DSL suffers frequently connecting-disconnecting in recent days. I assume this is due to the aging of our router. Is there any possibility to evaluate our DSL/router condition and, possibly, have a maintainance/replacement?
Lösung von o2_Michi
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