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Hello O2 Team

I have taken over one DSL contract from my friend for about one year, and I cannot log in to the “My O2” to change my payment details. I only received one email stating the contract owner change (Vertragsinhaberwechsel) with no change to the Rufnummer. I tried to make a new account as a DSL customer, but they ask for my 4 digit customer number, which I don’t think I have. I also applied for this number twice, mentioning that the number will be posted yet never received.

Can you tell me where I can find this number, or any other way I can log in to Mein O2?

Another issue is that my DSL suffers frequently connecting-disconnecting in recent days. I assume this is due to the aging of our router. Is there any possibility to evaluate our DSL/router condition and, possibly, have a maintainance/replacement?  

Hello @MuMag,

 

welcome to our community. :relaxed:

 

did you get a specific error message while trying to log in? What happens when you type in the landline number as the username?

 

Best regards,

Michi

Ihr Nutzername ist uns nicht bekannt. Bitte überprüfen Sie ihre Eingabe.

Hello @MuMag,

 

welcome to our community. :relaxed:

 

did you get a specific error message while trying to log in? What happens when you type in the landline number as the username?

 

Best regards,

Michi

Hello Michi

Thank you for the reply. I do receive an error message, which says “Ihr Nutzername ist uns nicht bekannt. Bitte überprüfen Sie ihre Eingabe. (username is unknown)”

I also tried to contact the former contract holder and receive a 6-digit customer number, which is apparently not the 4-digit one the website asked for.

Interestingly, with the information from the former holder, I can still log in to the http://dsl.o2.de/meino2 with nothing inside, which I assume to be the old website.

Can you help me fix this problem? How can I send the necessary information to you?

BR

MuMag

@MuMag If the contract owner change, the new owner give a new 4 digit pin in the paper’s. You don’t have this done? 

@MuMag If the contract owner change, the new owner give a new 4 digit pin in the paper’s. You don’t have this done? 

Actually I didn’t find this in the documents I received.

Hello @MuMag,

if the ownership of a contract changes, the phone number of this contract has to be registered again on our online portal to access all data.

If ouy already have a contract with us, for example a mobile contract please try the same four digit number that you use for your mobile contract.

Please also logout of our community or use a new inkognito browser window to register the DSL landline contract :-)

Regards,

Lars

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