I just receive today my new homespot and a simcard. Homespot looks is working fine but I cannot connect to the network. I have only red blinking light. i put that simcard to my dual sim phone and i also cannot get any form of connection. Card was acivated on webisite mentioned in leaflet. Looks like simcard is faulty. What i can do now?

edit o2_Tobias: transferred from thread Simcard is dead. What to do? to here because of double-posting

Also is this normalną that i haven't received welkome letter with my phone number? Is this coming separately? I feel like I am in some kind of limbo. Have a not working sim card and a router. Only option which I see now I send everything back to o2 and forget about incompetence and this network. 

Can anyone help me with the issue? Bump up

Hi @Dominick87, 

welcome to our English Community.   

I regret that you had to wait a bit. As you realize, I combined your 2 threads here. Please do not open several threads with the same topic. 

I welcome you first of all as a new customer at o2. 

Unfortunately, you are not able to use your sim-card. 

I just had a look. Your sim-card is activated today. 

Did you try to use your homespot already today? I hope that it works now perfectly. 

If you still have any issues, just come back here to our English Community. 

Loving greetings,

Tobias

Hallo Tobias,

Today i was able to activate simcard. I made some research here and apparently i was one of the few lucky new users who had this problem. Now it is working fine and finally i don't need to care about how much data I am downloading  

Hopefully everything will be working fine in next 2 years of my contract.

Thank you for your response.