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rechnung problem

F
Rang

My first month bill was 40 euros for the tarrif and 60 euros for the phone.

But when i was in the o2 shop to sign the contract the lady told me that i would pay 60 for the phone and 17.7 for the tarrif. Total 77.7 now i am not sure how much will i pay next month? I dont want to pay 100euro per month i want to pay 77.7 which was decided. 
i dont speak german so i cant read the bill properly maybe the 100euro is for the first month due to sim activation. Please clarify.

My tarrif was with 40gb internet.

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Lösung von bs0 4 December 2020, 16:58

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8 Antworten

bs0
Rang
Benutzerebene 7
Abzeichen +7

Yes, it is almost certainly due to the activation fee. Is there an entry for 39,99 on the invoice?

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
F
Rang

Yes there is an entry for 39,99 for activation charges.

bs0
Rang
Benutzerebene 7
Abzeichen +7

Then your next invoice will only be for the tarif.

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Kurt

Hi @Faisalcbx ,

 

glad to hear, you could clear things up with the hint from @bs0 :hugging:

If there are any other questions, feel free to contact us here again !

 

Viele Grüße,

Kurt

Signatur :)
S
Rang

Hello,

I am Sadia Ilyas. My date of birth is 17.06.1986. I made an agreement with o2 in November. I paid 92 euros for the deal at the time.This is one of the agreements I made with o2 online discount sales (angebote). The agreement stated that the monthly bill was only 55 euros.But when I was received my first month bill, it was 82 Euro, and now my second bill is 94 euros.I have no idea why o2 is charging me so much out of my contract bill because in this contract it was written only only 55 euros per month.Can you help me understand this agreement? And if it was mistyped online by o2, then how can I terminate and cancel this agreement? Please tell me.

S
Rang

Hallo,

I am sadia Ilyas. My date of birth is 17.06.1986.I already had two year agreement with o2 and now again I have a new two year contract with o2. Please help me because I want to cancel and edit this contact, I shouldn't keep it because it's too much money. O2 people always There is something else to say and something to write about, and when they send per month bill it is a lot of money. I am very confused. 

S
Rang

Hallo, I have a new two year contract with o2. Please help me because I want to cancel and edit this contact, I shouldn't keep it because it's too much money. O2 people always There is something else to say and something to write about, and when they send per month bill it is a lot of money. I am very confused. 

 

o2_Ines

Hello @Sadia Ilyas, welcome at our community.

I am happy that my collegue already answered your question at the other thread

Kind regards, Ines.

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