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SIM for postpaid customers (contract with minimum term) Costs of a new SIMYou will be charged for your new SIM in the following cases:If you have lost your SIM and/or your mobile has been stolen If your new device needs a different SIM type If you entered your PIN incorrectly 3 times, and also entered your PUK incorrectly 10 times If you switch from a single SIM to a new set of SIMs (Multicards) If you have to change your multicards If your SIM is defective and older than 24 months and therefore the warranty period has expiredIf you have the impression that your SIM is defect, please try to test your SIM with another device. This way we can quickly check if your SIM really is defect.……………………………Your new SIM will be free of charge in the following cases:Your SIM is defective and within the warranty period of 24 months You have our o2

If you purchased your device via O2 or base, please visit one of our shops or get in touch with our customer services. You can also place an order for repair via our partner w-support online. If you did not purchase your device with us, please contact the manufacturer directly.On this mentioned webpage you can take up a repair order (Reparaturerfassung). On the same page you can also check the current state of your reair order (Statusverfolgung). The repair will be made free of charge as long as legal warranty still applies and the device was purchased via O2.Warranty does not apply for the following scenarios:You did not purchase your device from O2 The warranty period expired (24 months

Top-up options for prepaid creditConcerning the validity of your credit: As soon as you have topped up your credit you can use it for the next 6 months. This period will be extended each time you top up your prepaid card with new credit.Automatic top-up: direct debit mandate (SEPA)To top-up your prepaid credit via direct debit you need to confirm your direct debit mandate. During the registration process you can get that form via Hotline, Online or in the o2 Shop. At the same time you can also enter your bank account data including your conformation of the direct debit mandate in your o2 App or

You will find all our forms, price lists and other brochures here for you to download. Please make sure a pdf-reader is installed on your device. We suggest you to use the latest version of e.g. Adobe Acrobat Reader (Adobe Acrobat Reader DC-Installation für alle Versionen).Forms to DownloadAll following information is provided in german language only.Forms for customers regarding:Mobile phone tariffs DSL contracts Prepaid tariffs Waivers (Declarations of Renunciation) LegitimazionsCan be find here: FormsPrice ListsAll following information is provided in german language only.Price lists for:Mobile Communicati

In our tariff archive you can find detailed information regarding your contracts and tariffs from o2, even though you concluded your contract a while ago.Please note that in addition to the name of your tariff, the date of closing your contract with us is also important in order to find the correct document........................................................................................................................................All following information is provided in german language only.You can find our archive for mobile tariffs, prepaid tariffs, data tariffs, additional packs and Flatrates, as well as tariffs for DSL and LTE at home here:

We recommend that you change the default Wi-Fi password. This is the password printed on the bottom of your O2 Wi-Fi router. To do this, access your Wi-Fi router and go to the Wi-Fi security settings.Your own Wi-Fi password should consist of at least 20 characters. You should use upper and lower case letters, special characters and numbers. Use a random combination of letters and numbers and avoid names and dates of birth. These are often easy to guess. Then your Wi-Fi router is securely configured and you are on the safe side.Consider who you give your Wi-Fi password to. If necessary, set up a guest WLAN where people have limited access. For the exact changes to your WLAN password and how to set up guest access, simply refer to the specific instructions for your router. These changes can also be made easily on your PC with the

Nowadays, everything usually sets up automatically, but sometimes you still need the settings to check or configure certain things. In this case, our FAQ will help you get started!Settings for your o2 CustomerAll settings for manually setting up services for your o2 contract can be found here.Mobile internet settingsProfile name: o2 InternetAPN (Access Point Name): internetUsername: not necessaryPassword: not necessaryConnection security: offHomepage: http://m.o2online.de/MMS settings💡Please note that Vodafone and Swisscom customers can no longer receive MMS messages.Profile name: o2 MMSAPN (Access Point Name): internetUsername: not necessaryPassword: not necessaryMMSC: http://10.81.0.7:8002E-mail settings

Here you’ll find all necessary information about the o2 My Handy contract and where you’ll find the information needed online in Mein o2 or in the Mein o2 App. The information collected here include:  Installment Plan Down Payment Overview/Managing your Installment plan Premature Payment / Contract Termination Frequently Asked QuestionsInstallment PlanAfter you signed an o2 My Handy contract you’ll get an invoice and information regarding your installment plan.If you buy your mobile phone in one of our o2 shops or any other authorized deale

If you have decided to have a contract with o2 and you want to get a tariff which suits your usage you can have a look at the store. The services are usually the same but with a different volume. It includes text messages, phone calls and data connections in general. You can check our offers to find a suitable contract for yourself.  How to sign a contract?You can either call our hotline, use our live chat, check our website and our o2 community or visit our o2 stores for a more personal experience. Is a device included in our contracts?No. Mobile services and the purchase of a smartphone are two different types of contract. You have the choice to buy a phone by yourself or sign an o2 My Handy purchase contract in addition to your SIM card. Sometimes we offer so called Hardw