o2 My Handy

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December 11, 2015
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Here you can find all essential information about the o2 My Handy contract and where to access the relevant details online via Mein o2 or the Mein o2 app.

Installment Plan

After signing an o2 My Handy contract, you will receive an invoice and your installment plan.

If you purchase your device in an o2 shop or from an authorized dealer, the installment plan will be handed to you after the down payment has been made.
If you order the o2 My Handy contract online or by phone, the installment plan will usually be sent to you by post within one to two weeks.

The installment plan includes:

the total price of your device
the down payment amount
the monthly installment amount
due dates / payment schedule

Since the installment plan also serves as your invoice, the total device price is stated in full, even if you agreed to pay over 24 or 36 months.

Down Payment

If you buy your smartphone or tablet in one of our shops, the down payment is paid directly in the shop (e.g. via debit card).
If you order your device online or by phone, the down payment is due together with your first installment.

Here you see the notice of the deposit (= “Anzahlung” in german)

Viewing / Managing Your Installment Plan

You can view your installment plan at any time using the following options:

via the Mein o2 online portal: Meino2 Portal
via the Mein o2 app

The Mein o2 app is available free of charge in the:

Google Play Store
Apple App Store

In the online portal or in the app, you can check your contract details and payment information (e.g. due dates).

At first you have the option to have an overview about the device and the contract information. Here you’ll find the information connected with the device and also the amount of the installment plan. Which means: you can see which amount you have to pay each month, the duration of the payment and the bank account (if you have chosen by direct debit). You can also change the payment method here.

The second option is the installment plan. Just as an quick overview you can see how much you’ve already paid, the remaining amount and the total amount. Underneath you can see each installment and the date when it’s due.

The third page includes the option to make an early payment. So, if you have decided that you want to complete the whole paypemt plan at once you can do that here. Please note: after doing so the whole rest amount will be due at once!

Early Repayment / Contract Termination

If you would like to repay your remaining balance early or terminate your contract, please refer to the FAQ here:

➡️ Early repayment / contract termination

Frequently Asked Questions (FAQ)

I bought a smartphone together with a mobile tariff. Why am I not charged the total amount?

With o2, the mobile contract and the o2 My Handy contract are two separate contracts. This is why the installment payment for your device is billed separately.

Example:
Bundle total price: EUR 36.99

o2 My Handy installment: EUR 22.50 (first installment, down payment not included)
Mobile tariff (incl. discounts): EUR 14.49

EUR 22.50 (o2 My Handy) + EUR 14.49 (mobile tariff) = EUR 36.99 (bundle)

Why do I not receive monthly bills for my installments?

Your o2 My Handy contract is an installment plan. Once the contract is concluded, we send you the invoice and the installment plan, which includes an overview of all due dates.

If I terminate my contract early, do I have to pay the remaining amount at once?

Yes. If you terminate your contract early, the remaining amount must be paid in full, as payment in individual installments is no longer possible.

It is not possible to change the installment amount. If your installment plan does not meet your needs, you have the option to withdraw from the contract within 14 days after conclusion, return the device, and place a new order with a more suitable installment plan.

Please note: This option does not apply if you purchased your device in one of our shops.

Can someone else take over my o2 My Handy contract?

No. Contract takeover is only available for mobile or fixed-line tariffs.

I changed my bank details or address. What do I have to do?

You can update your personal details here:

➡️ [Update personal data in Mein o2]

I need a copy of my o2 My Handy contract. Where can I get one?

Please contact our customer service:

➡️ Contact customer service