English O₂ Community

Things to check before contacting o2: If you haven’t done so already, please check the network status by entering your address and postcode in our livecheck‌. If a fault shows on the live status page, o2 will already be working to fix it. Alternatively you can check our network coverage website‌ by entering your address and postcode. ✅ Are other o2 users also affected? If yes, please get them to enter their address and postcode on our livecheck‌ as well. ✅ Try switching your phone off and on again to refresh your network connection. If this doesn’t help, try selecting the network manually, using your device’s network settings. ✅ If you’

Hello, I signed two year o2 contract in Oct2012. After two years I wanted to terminate my contract, so I sent  a cancellation request letter in Aug2014. But O2 did not process that letter( I got acknowledgement that o2 is working on my request, but my contract got renewed). This year I also sent a letter for termination but haven't got any acknowledgment. Is there any way I can cancel my contract. I am planning to move from Germany , and hence I want to cancel the contract. Thank you.