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Closing contract

E
Rang
Hello, I cancelled my contract in May 2018 by writing to o2 Germany and I had a phone call to confirm this. I left Germany in July 18. The home internet was cancelled but clearly not the mobiles as I keep getting sent bills which are worryingly getting bigger. I have written to you twice now to explain the situation both in English and translated German but still being asked for money! Please can you check this for me. My mobile number was 017xxxxxx6 and my husbands number was also connected to same account.

o2_Solveig: Rufnummer aus Datenschutzgründen editiert

3 Antworten

bs0
Rang
Benutzerebene 7
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Did you complete this form and send in the required documents?:

https://static2.o9.de/blob/12985654/v=4/Binary/contract-cancellation-moving-abroad-download.pdf
In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
E
Rang
No I didn’t! I was told to write to O2 which I did and it was the end of my 2 year contract anyway. They never gave me this form. I will complete now and send! Thankyou!
o2_Tobias
Hi @Emilyh,

thanks for your message.

I have just sent a private message from o2_Support to you.

Please reply to this private message.

Thanks a lot.

Loving greetings,
Tobias
Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

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