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PDP authentication failure

Jeellee
Neuling
Hallo,

I have one problem with my internet. It doesn't work at all.

Since I'm not in Germany now I wanted to ask you how can you help me.

It's written that I have a problem with PDP authentication failure.

What can I do?

My number is 0049 176 74896466

Thank you,

Jelena Kordic

Lösung von o2_Jessica

Hi axkoenig,

as I see you can use your mobile data now again.

You couldn't use it anymore because you didn't have any data volume left abroad in Italy. You only have 1 GB data volume. Now it refreshed at the 20th of September, and since then you're using it again! ☺️

Good that it is working!

Kind regards,

Jessica

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    War das hilfreich für dich?

    6 Antworten

    o2_Marc
    • o2_MarcTeam
    • Team
    • 19198 Antworten
    • 24. August 2016
    Hi Jelena,

    please check the settings at your smartphone. Is the word "internet" at the APN? Its very important if you want to use the mobile internet in another country.

    Regards,

    Marc

    Neues & aktuelles zu o2 und dem digitalen Leben findest du hier: https://hilfe.o2online.de/neues-und-aktuelles-zu-o2-digitalem-leben-3
    axkoenig
    Neuling
    • axkoenig
    • Neuling
    • 1 Antwort
    • 16. September 2016
    Hi,

    I'm having the same problem and the word "internet" is at the APN. I have already tried resetting the network settings, clearing all cookies and history of safari, restarting and hard restart (all suggestions from the internet) but none of them worked! Apparently it might be a problem with the carrier. I have a german contract but moved to Italy yesterday and the internet worked at first. Today it doesn't anymore. I've got 1GB of roaming data included in my contract. Please help!

    Kind regards

    Alexander

    o2_Jessica
    • o2_JessicaTeam
    • Team
    • 14880 Antworten
    • Lösung
    • 21. September 2016
    Hi axkoenig,

    as I see you can use your mobile data now again.

    You couldn't use it anymore because you didn't have any data volume left abroad in Italy. You only have 1 GB data volume. Now it refreshed at the 20th of September, and since then you're using it again! ☺️

    Good that it is working!

    Kind regards,

    Jessica

    Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
    W
    Neuling
    • WNB
    • Neuling
    • 5 Antworten
    • 28. Dezember 2018
    Hi,

    I have the same problem.
    I'm in Japan and replied to 80112 (SMS) with "WORLD" in order to enable Mobile data.
    I received a message that says successfully activated, but an error message"PDP authentication failure" came up.
    Tried 2 days, and it never worked.
    W
    Neuling
    • WNB
    • Neuling
    • 5 Antworten
    • 28. Dezember 2018
    By the way, at the APN "internet" is entered.
    o2_Andrea
    • o2_AndreaTeam
    • Team
    • 26467 Antworten
    • 2. Januar 2019
    dear WNB,

    as I see you had a some contacts to our customer serverice over the last few days. Were they able to help you? Is your request here in the forum solved?

    kind regards,
    Andrea
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