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interrupted connection and low speed

H
Rang

Hello, 

I have been using o2 My Data Spot Unlimited online since December, 2019. Since then I have been trying to keep my patience. But I feel like I got ripped off with this contract. My connection has been interrupted in every 2-3 or 5-10 minutes since the first day of using o2 My Data Spot. I already gave up hoping about a fast internet connection. Just a regular, not interrupting internet connection is enough. JUST TO A BETTER EXPLANATION OF MY STIUATON: I keep paying my “Rechnung” but I often need to use my neighbour’s Wifi with her permission. Is this fair? Please put yourself in my place and answer accordingly.
Best Regards
 

Edit o2_Bianca: transferred to English community mobile

 

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Lösung von o2_Tobias 12 February 2021, 16:37

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10 Antworten

H
Rang

 

H
Rang

Nobody is there to help me for 11 days?!

o2_Tobias

Hi @Hille28,

 

thanks a lot for your message and the patience that you had until now.

 

I regret that we did not have the chance to reply earlier to your message.

 

In order to check everything, I have just sent a private message via @o2_Support to you. Please reply there to my message.

 

Thanks a lot.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
H
Rang

Hi Tobias,

Thank you for your reply.

 

o2_Tobias

Hi @Hille28,

 

thanks for your reply at @o2_Support.

 

I had a look: I understand that you are not satisfied with the internet-connection for your homespot-tariff.

 

Unfortunately, we do not have an error reported for your contact address.

 

Therefore, I cannot give you a solution at the moment.

 

Of course, we like to increase the connectivity in all areas of Germany. Therefore, it can be that in the future, you will have a better internet-connection. But I cannot promise you when this will be.

 

I regret that I cannot help you in this regard.

 

Loving greetings,

Tobias

 

 

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
H
Rang

Hello Tobias,

Thank you for checking and informing.

So with this message you mean that frequent connection interruptions and having sometimes lower than 1 mbit connection speed is quite normal... 

unbelievable but true. 
 

Thank you for your efforts!

Best Regards

 

o2_Tobias

Hi @Hille28,

 

I understand your disappointment with my reply. Of course, I understand that you like to have a constant internet-connection.

 

But at the moment, I cannot offer you a solution. You need to wait until we decide to build up the internet-connection in your area.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
H
Rang

Hello, I dont know if anybody takes my complaint serious but THIS INTERNET CONNECTION PROBLEME SPOILED MY PHYSCHOLOGY!!!!!!!! It has been already 13 months and I have been waiting o2 to improve the situation here!????!!! But why!????? I asked your agent before signing the contract and he replied it would work without any problem in this area!??!!!????!!!!! But the reality is that my internet connection is interrupted in every 2-4 minutes. Do you know what does this mean in a daily use!??!!!??!!! I pay hundreds of euros for online courses but do you know what happens!???? In just one session of a course it is interrupted tens of times!!!!!!!! But for o2 is everything is OK because you got your money and that is it!??!!!??!!! Please put yourself into my place and evaluate the situation accordingly!!!!!! What I request: please let me end my o2 homespot my data spot unlimited now without any cancellation fee!!!!! Please dont tell me that this bloody internet works properly according to information you have!?!!!! (I dont have fantasy complain for unreal problems!?!!!?) I paid for 13 months approximately for nothing, I guess it is your turn to take responsibility and let me end this contract without a cancellation fee!!!! Please, understand that I pay for NOTHING FOR MORE THAN A YEAR!!!!!!!!!!

thank you in advance!

MfG

 

Edit by o2_Katja: An bestehenden Thread gehängt, so hat man alle Informationen an einem Platz

S
Rang
Benutzerebene 3

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o2_Tobias

Hi @Hille28, 

 

I fully understand your disappointment and your wish to end your homespot-contract as soon as possible. 

 

Unfortunately, we do not accept cancellations here in our o2 Community. 

 

Please send a cancellation-letter to the following address: 

 

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg

 

or by fax: 01805 571 766

 

Our cancellation-department will then check everything for you and will give you a reply by letter. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

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