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Internet connect speed is tool slow for 50 mbps line. Please help!!!

  • December 20, 2020
  • 3 Antworten
  • 62 Aufrufe
S
Besucher:in

Hi,

I currently have  O 2 DSL Classic S Flex package which promises 50 mbps connection I only get 14  MBPS (max) download speed and 0.7 MBPS upload speed. Please advice how to get the speed increased.

 

Edit by o2_Katja: Verschoben in unsere Englisch Community

Lösung von o2_Giulia

Hello @Sunil Baliga,

 

welcome to our o2 community!

 

I have checked your DSL-connection. At the time when you made the contract, the bandwidth 16 Mbit/s was the maximum possible. Meanwhile, the VDSL expansion has progressed and we can upgrade your internet speed.

 

I have ordered VDSL 50 Mbit/s for you. Please note that the whole thing will take 3 to 4 weeks. You will be informed about the exact date via email. Your tarif and contract will not change.

 

It is likely that your access data for the internet will be changed as well. The new data will also be communicated in the email.

 

If you have any further questions, please let us know.

 

Kind regards,

Giulia

    3 Antworten

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • Lösung
    • December 27, 2020

    Hello @Sunil Baliga,

     

    welcome to our o2 community!

     

    I have checked your DSL-connection. At the time when you made the contract, the bandwidth 16 Mbit/s was the maximum possible. Meanwhile, the VDSL expansion has progressed and we can upgrade your internet speed.

     

    I have ordered VDSL 50 Mbit/s for you. Please note that the whole thing will take 3 to 4 weeks. You will be informed about the exact date via email. Your tarif and contract will not change.

     

    It is likely that your access data for the internet will be changed as well. The new data will also be communicated in the email.

     

    If you have any further questions, please let us know.

     

    Kind regards,

    Giulia

    *** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
    S
    Besucher:in
    • Sunil Baliga
    • Autor
    • Besucher:in
    • February 4, 2021

    Thanks a lot for upgrading my connection today (4th Feb 21). The connection is working perfectly well. 

    o2_Lars
    S
    o2_Lars
    • o2_LarsModerator
    • Moderator
    • February 15, 2021

    Thank you for your feedback, @Sunil Baliga :-)

    I am glad to hear that your connection now is working as it should and you recieve the speed that you expect :-)

    Regards,

    Lars

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