I've been thinking about the o2 HomeSpot and I want to write my thoughts here and hopefully have a debate.
I’m new to O2 I was attracted to O2 as a company because they provided new customers with a good offer for the HomeSpot tariff. I use the data as a backup to my T-com connection which is often going down or the connection speed drops far to low. The connection to the O2 cell is good, The tower was first seen in 2019. Is close to the dorf sports field about 1.5KM as the crow flies. All good !
But.. here come the HomeSpot. I have seen nothing but post after post for months with customer complaints about the HomeSpot. I would guess the complaints takes up 40% for all complaints.
One of the biggest issues is the awful Interface , There is no side menu structure. There is no graphical information regarding Wi-Fi performance and connect devices by SSID name. Why?
Over the past months I have seen massive complaints with the awful Firmware updates causing problems such as making it imposable to change the Wi-Fi Password. Some HomeSpot routers had to be reset. Other routers lost connection. Whilst others would not reconnect after the usual 24 hour network reset.
People are angry and fed up with the quality of the Chinese make HomeSpot.
There are many other complaints still ongoing too many to mention.
I want to ask why O2 is not looking more in to the issues.
Yes I know O2 gives the usual “corporate response “yet your own customer hates the HomerSpot.
I question is the BOSS of O2 looking at the complaints ?
The HomeSpot issues will slow the growth of new customers, while others will probably cancel the contract.
A good router is the face of O2 that’s what the customer sees.
Its about time the HomeSpot was put to rest.
Yes It’s the end of the road for the HomeSpot.
Surly O2 knows all too well the Berlin “ Fritzbox”
As you know its a top quality product with excellent interface.
Top firmware updates and a company who stands right behind the product.
Why no formal Fritzbox for O2?
All companies likes to provide Chinese routers to its customers because its “ cost effective and good for “profit margins.”
I would ask though if O2 customers would pay a little more for a fully supported “O2 branded “ FrizBox ?
In conclusion the HomeSpot isn't worth the problems.
Its about time the boss change course and make a deal with Fritz.
I feel Fritz would be accommodating given the right price.
Attached screen shots for comparison
I look forward for a response from O2 Management team.