Hello,
I finally arrived in Germany at the beginning of February and I need to arrange an appointment for the installation of the o2 DSL line. I have tried to contact o2 Customer Service several times, either by calling the phone number available on the official website, or by writing a message in the WhatsApp chat. No one has answered my call or message.
Could you please come to my aid?
Lösung von o2_Lars
Zur Antwort springenIf you have ordered an o2 DSL connection, you will automatically be assigned a provision date. Contacting o2 is therefore not necessary.
Hi blablup,
Thank you for your reply. Unfortunately, as I was stuck abroad over a month ago and managed to return to Germany at the beginning of this month, I can only now arrange a new appointment for the installation. That's why it's important for me to be able to get in touch with an operator.
In many cases, the provision can be made without a visit to the living quarters. In this case, you can start up the DSL router normally.
If you have not attended a scheduled provisioning appointment with a technician visit in your flat and the router can therefore not be put into operation, you should request an alternative appointment from o2 customer support. The additional costs for this may be charged to the customer.
I am not aware of any malfunctions on the hotline. Every call should be answered by the IVR portal.
Hello
I a new appointment or the activation o a DSL connection is necessary I recommend to get in touch with our DSL customer service. You can either call by phone or reahc our colleagues via WhatsApp.
Even i in some cases an answer may take some time you should have recieved all necessary information by now :-)
Regards,
Lars
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