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How to cancel Speed ​​option +1 GB?

  • December 25, 2020
  • 6 Antworten
  • 111 Aufrufe
I
Besucher:in

I have Speed ​​option +1 GB for one of my sim cards and I want to deactivate this service but I don’t find any place in meine o2 dashboard to cancel/terminate Speed ​​option +1 GB service. Can you either cancel it for me or guide me how I can terminate this service, please?

Thanks.

 
 
 
 
Edit o2_Giulia: moved to English Community: Mobile

Lösung von o2_Tobias

Hi @ImanS, 

 

thanks for your information you gave me under @o2_Support. 

 

According to your wish, I have now deactivated for both of your contracts the “Speed Option + 1 GB” for you. If you find any charge for your number -648 at the end on one of your next invoices, just let me know. Then you will get a credit from me. 

 

The deactivation will be in the next 24 hours. 

 

I hope you are fine with this solution. 

 

Please come back to our English community if you have any further questions. 

 

Loving greetings,

Tobias

    6 Antworten

    o2_Tobias
    • o2_TobiasTeam
    • January 5, 2021

    Hi @ImanS, 

     

    welcome to our English community and thanks for your request. 

     

    Of course, I will help you to deactivate the speed-option for you. For this reason, I have just sent a private message via @o2_Support to you. Please reply there to my request. 

     

    Thanks a lot. 

     

    Loving greetings,

    Tobias

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    o2_Tobias
    • o2_TobiasTeam
    • Lösung
    • January 7, 2021

    Hi @ImanS, 

     

    thanks for your information you gave me under @o2_Support. 

     

    According to your wish, I have now deactivated for both of your contracts the “Speed Option + 1 GB” for you. If you find any charge for your number -648 at the end on one of your next invoices, just let me know. Then you will get a credit from me. 

     

    The deactivation will be in the next 24 hours. 

     

    I hope you are fine with this solution. 

     

    Please come back to our English community if you have any further questions. 

     

    Loving greetings,

    Tobias

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    I
    I
    Besucher:in
    • ImanS
    • Autor
    • Besucher:in
    • January 7, 2021

    Thank you very much for your help. 

    Sure I will check my next invoice and will let you know. 

    Best regards,

    Iman

    o2_Tobias
    o2_Tobias
    • o2_TobiasTeam
    • January 8, 2021

    Hi @ImanS, 

     

    great that I could help you. 

     

    Just look around in our o2 Community. Certainly, you will find some interesting subjects here. 

     

    Here are some suggestions for you: 

    (unfortunately only in German)

     

    Loving greetings,

    Tobias

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    I
    Besucher:in
    • ImanS
    • Autor
    • Besucher:in
    • February 18, 2021

    Hi Tobias,

    Unfortunately In my latest invoice, As you predicted, I could still see a 4,83 Euro charge for the Speed Option +1GB service for number -648. Can you please refund the extra charge and make sure it doesn’t continue charging my account for this service?

    Best regards,

    Iman

    o2_Tobias
    • o2_TobiasTeam
    • February 26, 2021

    Hi @ImanS, 

     

    thanks for coming back here in our English Community. 

     

    Of course, as I promised to you, I will give you a credit for your last invoice. You will receive a confirmation by e-mail. 

     

    This invoice was also the last charge for the “Speed-Option + 1 GB”. 

     

    I hope that everything is now clarified. If not, you know where to find me. :wink:  

     

    Loving greetings,

    Tobias

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
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