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I have transfer twice to the bank details but I never receive the SMS that the money has been received. How can I solve it? I have the bank transfers

 

Edit o2 Antje: Verschoben von Prepaid zu Englisch

 

 

Hi @Gabriela2, 

 

welcome to our English Community. 

 

You see here all possibilities to top-up your prepaid-sim-card: top-up-possibilities 

 

Did you already check if you made everything correctly?

 

I just had a look in your account. I only see a top-up by bank-transfer on 23rd February 2021. 

 

Loving greetings,

Tobias

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