Hi @ImanS, 

welcome to our English community and thanks for your request. 

Of course, I will help you to deactivate the speed-option for you. For this reason, I have just sent a private message via @o2_Support to you. Please reply there to my request. 

Thanks a lot. 

Loving greetings,

Tobias

Hi @ImanS, 

thanks for your information you gave me under @o2_Support. 

According to your wish, I have now deactivated for both of your contracts the “Speed Option + 1 GB” for you. If you find any charge for your number -648 at the end on one of your next invoices, just let me know. Then you will get a credit from me. 

The deactivation will be in the next 24 hours. 

I hope you are fine with this solution. 

Please come back to our English community if you have any further questions. 

Loving greetings,

Tobias

Thank you very much for your help. 

Sure I will check my next invoice and will let you know. 

Best regards,

Iman

Hi @ImanS, 

great that I could help you. 

Just look around in our o2 Community. Certainly, you will find some interesting subjects here. 

Here are some suggestions for you: 

(unfortunately only in German)

Loving greetings,

Tobias

Hi Tobias,

Unfortunately In my latest invoice, As you predicted, I could still see a 4,83 Euro charge for the Speed Option +1GB service for number -648. Can you please refund the extra charge and make sure it doesn’t continue charging my account for this service?

Best regards,

Iman

Hi @ImanS, 

thanks for coming back here in our English Community. 

Of course, as I promised to you, I will give you a credit for your last invoice. You will receive a confirmation by e-mail. 

This invoice was also the last charge for the “Speed-Option + 1 GB”. 

I hope that everything is now clarified. If not, you know where to find me.   

Loving greetings,

Tobias