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Payment issue

Forum|Forum|4 years ago
February 16, 2021
6 Antworten
110 Aufrufe

KlaudiusL
Besucher:in

I recently ordered a phone. The order was successful, but now I have a problem with the first payment of 1 €. Because of the country selection option, I don't have a bank account in either country. How do I make a payment with my bank?

Edit by MXP_Alex: Moved to English o2 Community

Lösung von MXP_Alex

Now I understand your issue. You want to pay via Klarna. but they do not accept Slovak bank accounts. First you could contact Klarna. and ask for a solution, but I would say that they do not have one. So you should tell o2 that you want to change your payment method.

+22

MXP_Alex
Forum|Forum|4 years ago
February 16, 2021

Hi KlaudiusL,

to pay your o2 bills via SEPA Credit Transfer or SEPA Direct Debit you need a bank account in an EEA member state.

In which country do you have your bank account?

Kind regards
Alex

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K

KlaudiusL
Autor
Besucher:in
Forum|Forum|4 years ago
February 17, 2021

Hi Alex, I only have a bank account in Slovakia.

Thanks.

Best regards.

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+22

MXP_Alex
Forum|Forum|4 years ago
February 17, 2021

You can definetely use your euro bank account in Slovakia to pay your o2 bills, because Slovakia is an EEA and SEPA member state.

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K

KlaudiusL
Autor
Besucher:in
Forum|Forum|4 years ago
February 17, 2021

Alright. But if I want to pay the first payment of 1€, then it is not possible through Klarna. Can I do it any other way?

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+22

MXP_Alex
Lösung
Forum|Forum|4 years ago
February 19, 2021

Now I understand your issue. You want to pay via Klarna. but they do not accept Slovak bank accounts. First you could contact Klarna. and ask for a solution, but I would say that they do not have one. So you should tell o2 that you want to change your payment method.