Hi
I am trying to upgrade my DSL tariff but It is impossible to do this from my customer account. Does anyone have an idea how to do this upgrade? I also try calling to the customer service line, but no one answer. There is any customer email to request this upgrade?
Thank you
edit by Thomass3 : Question moved from “dig. Wohnzimmer” to “English O₂ Community: Broadband / DSL“
Lösung von o2_Tobias
Zur Antwort springen
+5
+5
I strongly prefer a Flex tariff without any contract term for you. Tariff change Is without any fee for you.
One last thing. In the new tariff is no landline to Mobil flat anymore. But can book this extra for 4,99 Euro monthly if you this.
You know if there is any possibility to establish a direct contact with and o2 moderator? instead to wait a week.
Once again, thank you for your help with this issue.
+5
And important. You can change from a flex to a flex tariff. Don't let anyone tell you otherwise
https://www.o2online.de/kontakt/whatsapp-chat/
Hi o2 team
There is any o2 moderator to attend this request to upgrade my current DSL plan? I have tried to use the WhatsApp service, but again I don't have a positive answer.
Thanks in advance.
+5
Hi
welcome to our English Community. Thanks for your patience. I regret that you were not successful in changing your tariff-plan from o2 my Home S Flex to o2 my Home M Flex in our WhatsApp-chat. What did they tell you as reason for the refusal?
But of course, now I am there for you. As you are not yet registered here with your landline-number, we first of all need to identify you here in our Community. Therefore, I will send you in the next minutes a private message from
Afterwards, I will send an offer to you.
Loving greetings,
Tobias
Hi
thanks for your details under
As I see, you already ordered a tariff-change into the tariff “o2 my Home M Flex”.
That´s perfect! 
The tariff-change will take place on 16th February 2021, so already tomorrow. Just have a look into your confirmation-e-mail that you received on 2nd February 2021.
Is everything clarified for you now?
If you have any further questions, just feel free to contact us here in our English Community.
Loving greetings,
Tobias
Hi
Today at noon It was changed my plan, but unfortunately I don’t have internet service so far.
is there any additional configuration to be made?
Hello
in many cases after the speed or other details of the tariff have changed it may be necessary to reset the router to factory default and set it up with new connection credentials. You will find all necessary information to set up the router in our online portal under Mein o2.
Regards,
Lars
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
