edit o2_Tobias: screenshot deleted out of data-security-reasons

Hello,

I have already received a device, but my status almost a week is still in processing. I haven’t receive any further information, no contract, nothing. My SIM card is not activated. I paid a week ago and still without internet connection and have no idea what to do. Could you help please? 
My contract number is DRZXXXX
 

Thanks! 

edit o2_Tobias: out of data-security-reasons all personal data deleted

because of double-posting this thread transferred to New homespot doesn‘t work

Anna How did you try to activate?.

Have you tried removing the Sim card in reinserting?

Did you try activation in your account as per screen shot ?

I'm sure someone with better experience then me will help you soon

I see your router is connection to a 3G cell tower

 If your cell  supports LTE band you would be better of switching your router to LTE band. I have posted a tutorial on how to change settings if you need further help will set up contact me.

Here is a screen shot if you want to try switching to LTE connection, Its just a suggestion Only.

Ps if you want to change languages at any time please see my screen shot.

I’ll leave it to the experts on here to help you further.

I wish you a pleasant day.

Dear @v.Anna ,

welcome to our customer forum. It's great that you've found us!
Please excuse the fact that it currently takes longer for us to reply.
Have you been able to resolve your SIM card issue via our hotline or do you still need help?

Kind regards,

Andrea

Hi @v.Anna, 

until now, we did not receive any further response from you. 

Were the suggestions of @ukguy helpful for you, and could you already activate your sim-card?

If you have any further questions, just feel free to contact us here in our English Community. 

Loving greetings,

Tobias