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New homespot doesn‘t work

V
Rang

I received a device 2 days ago, followed all instructions, tried to activate SIM card, but it doesn’t work. I have already tried to reconnect and other recommendations, but nothing helps:( 

My contract number is xy

Please advise what should I do to activate the internet connection? How can I change the device? 
 

Regards,

Anna

 

 

 

Edit by o2_Katja: Verschoben in den Englisch Bereich und Vertragsnummer editiert

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Lösung von Anonymous 16 February 2021, 11:27

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6 Antworten

V
Rang

 

edit o2_Tobias: screenshot deleted out of data-security-reasons

 

Hello,

 

I have already received a device, but my status almost a week is still in processing. I haven’t receive any further information, no contract, nothing. My SIM card is not activated. I paid a week ago and still without internet connection and have no idea what to do. Could you help please? 
My contract number is DRZXXXX
 

Thanks! 

 

edit o2_Tobias: out of data-security-reasons all personal data deleted

because of double-posting this thread transferred to New homespot doesn‘t work

 

 

A

Anna How did you try to activate?.

Have you tried removing the Sim card in reinserting?

Did you try activation in your account as per screen shot ?

I'm sure someone with better experience then me will help you soon

I see your router is connection to a 3G cell tower

 If your cell  supports LTE band you would be better of switching your router to LTE band. I have posted a tutorial on how to change settings if you need further help will set up contact me.

 

 

A

Here is a screen shot if you want to try switching to LTE connection, Its just a suggestion Only.

 

A

Ps if you want to change languages at any time please see my screen shot.

I’ll leave it to the experts on here to help you further.

I wish you a pleasant day.

 

o2_Andrea
Benutzerebene 7

Dear @v.Anna ,

 

welcome to our customer forum. It's great that you've found us! :snowflake:
Please excuse the fact that it currently takes longer for us to reply. :confused:
Have you been able to resolve your SIM card issue via our hotline or do you still need help?

 

Kind regards,

Andrea

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o2_Tobias

Hi @v.Anna, 

 

until now, we did not receive any further response from you. 

 

Were the suggestions of @ukguy helpful for you, and could you already activate your sim-card?

 

If you have any further questions, just feel free to contact us here in our English Community. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

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