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Number portability from O2 to other provider immediately

R
Rang
Hi O2 team,

I would like to take my current mobile number from o2 prepaid to another provider for my new contract. Could you please release my number 0176 **** 2287 for porting immediately?

Even though this page says I can do it via App or MyO2, I couldn't find it anywhere: https://www.o2online.de/service/vertrag-tarif/rufnummernmitnahme/

Another question: Will my contract end after the new provider requests the number or I need to solve this in another thread?

Thanks in advance and waiting for the number release.

Rodolfo
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Lösung von o2_Manga 2 September 2019, 21:33

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4 Antworten

MariaMostrich
Rang
Hello @Rodolfo Yanke ,


Welcome to O₂ of youre community .🙂

For the release of the O₂ prepaid phone number we contact customers the O₂ Prepaid Support. Call Prepaid Support 017688855282.👈🏽

The telephone number taking is chargeable, so we have to make sure customers have enough credit on the card 24,95 €. O₂ price list prepaid. Prepaid price list 👈🏽

Booked credit on the card, we can also pay customers, to fill out the form O₂ Prepaid credit balance and send to the O₂ Prepaid customer care. o2 Prepaid credit balance. Prepaid Credit balance 👈🏽

We must also pay attention to customers, we are the sole card holder of this O₂ prepaid card. After successfully exporting the phone number, our card is deactivated immediately and we can not use it anymore.

I hope you help this .

Best regards,🍒
MariaMostrich
Gut zu wissen: Telefonica ihr O₂ Service Team antwortet uns hier in unseren Threads innerhalb von nur 3- 13 Tagen. (No Chat) ¯\_(ツ)_/¯
o2_Manga
Hi @Rodolfo Yanke,

I arranged the porting of your prepaid number. Your new provider can go for it.

With the porting the SIM card remains but with a new number. It is not a cancellation. The new number is sent by text.

Greetings
Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
G
Rang

Hi O2 team,

I would like to take my current mobile number from o2 prepaid to another provider for my new contract. Could you please release my number 0176 **** 8974 for porting immediately?

Thanks in advance and waiting for the number release.

Garison

o2_Manga

Hi @Gcfl1208 

 

welcome to our community. :relaxed:

As far as I can see the porting declaration is already set. Sufficient credit is available to pay the fee.

 

Greetings

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.

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