Hi @glai ,

sorry for the late reply!

There is no connected contract bound to your forum account, which is why I can´t take look at your data, just yet.

When did you order the first contract, and how long after that have you found the SIM in your letter box?

If you haven´t got in touch with another department, we´ll gladly take a look.

Please let us know if that´s the case, so we can switch to personal messages in order to exchange data.

Viele Grüße,
Kurt

Hello Kurt,

My previous problem has already been solved and the contract was already cancelled. However, I got a new problem. I had a my new order which is o2 my Home M, which I am expecting to receive. They gave me already an Auftragsnummer for this, and I already received an email from 02 that the simcard was for delivery and subsequently I can activate it . However, until now I did not receive the Simcard. I don’t know if it will come or should I order again. The Confirmation of my Auftrag was 26.11.2020.  It is already more than two weeks. I wanted to connect with you with personal message, but I don’t know how. 

Thank you

Hi @glai, 

thanks for your reply. Good that you already could cancel your contract that you do not want anymore. 

I have just activated the private messages for you under @o2_Support. You will find there a request from me. Please reply there. 

Afterwards, I will check your order concerning your o2 my Home LTE-contract. 

Loving greetings,

Tobias

I have a problem now., O2 gave me an invoice and they booked for a scheduled payment in my Bank account. All the contracts were already cancelled before. I did not received any Device nor any Service from O2. I did not receive a simcard nor log in details (Anleitung or Zugangsdaten). I do’t understand why  are they deducting and charging me that certain amount?

If the contract was not successfully cancelled, then why did they never send the simcard or the log in details?In my Bill states that I am due for paying monthly the O2 my Home M. To whom it may concern, Please help.

Thank you. 

Glai

edit o2_Tobias: transferred from Rechnung, aber Service nicht erhalten to the existing thread SIM-Karte

Hi @glai, 

thanks for all your details under @o2_Support. 

Gladly, we could already cancel your 2 contracts “o2 Free Unlimited Smart” that you ordered on 18th and 19th November. Also the device “IPHONE 12 PRO MAX 128GB” was cancelled on 25th November. 

What is still open is the tariff “o2 my Home M LTE/ 5G”. You ordered the tariff on 26th November. From this date onward, you have a withdrawal period of 14 days. Unfortunately, we only received your cancellation letter on 22nd December. This means that we do not have any possibility to cancel this contract anymore. 

As you told us in the message before, you did not yet receive a sim-card for the tariff “o2 my Home M LTE/ 5G”. 

Of course, you have the possibility to get a sim-card for your tariff “o2 my Home M LTE/ 5G”. Just let me know your correct address under @o2_Support. 

The invoice that you already received is correct and belongs to your tariff “o2 my Home M LTE/ 5G”. As the sim-card was delivered on 27th November, we activated your contract on 17th December. 

As soon as you tell me your current address under @o2_Support, I will deliver a new sim-card to you as soon as possible. 

Loving greetings,

Tobias

Hi @glai, 

Thanks for all your information at @o2_Support. 

I have good news for you: We were still able to cancel your contract “o2 my Home M LTE/ 5G” on 6th January 2021. 

Is this not great?

I hope you agree to this solution. 

Loving greetings,

Tobias