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Get support regarding your O₂ mobile or broadband contract

6727 Themen
J
Neuling
Jose m.Neuling
gefragt in English O₂ Community: Broadband & Landline
Payment

I am a new O2 costumer currently living here in Germany. Last month our DSL was installed in our appartment.Since then,I received a message that I need to confirm my Bank account for Auto debit payment and my Email Address, but unfortunately I cannot do it because everytime that I tried it, there is always a technical problem. I already called the hotline and they keep on saying that I just need to try it again. I already done it almost 50x and I am losing my patience over these.   Edit o2_Larissa: transfer to English o2 Community: Broadband / DSL

1003
o2_Matze
vor 4 Jahren
X
Neuling
XinYaofromPRCNeuling
gefragt in English O₂ Community: Mobile
Deactivate my O2 prepaid account

To whom it may concern, I will return back to my country, so I want to deactivate my O2 prepaid account. The information of my O2 prepaid account is following: O2 Prepaid-SIM-Karten-Nummer: 01xxxxxxxxxx25 or 491xxxxxxxxxx25 My name is: Xxxx xxxxx. PLZ/Ort: xxxxxx xxxxxxxxxx If more details are needed, fell free contacting me. Regards.     edit o2_Solveig : persönliche Daten , verschoben ins Englisch-Board

1081
o2_Tobias
vor 4 Jahren
A
Neuling
AfromanNeuling
gefragt in English O₂ Community: Mobile
Help me activate my sim card :(

I'm trying to activate my sim card, on the Postident application, I'm getting a message that " we cannot identify you with this ID ", it’s really frustrating.

2473
o2_Tobias
vor 4 Jahren
K
Neuling
KishansinghNeuling
gefragt in English O₂ Community: Mobile
SIM replacement

Hello My o2 number is +49176xxxx, I've ordered SIM replacement on 2nd June, 2020. It's been more than 3 week but still i've not received my sim card through mail. I also received mail from o2 on 3rd june that sim is posted via mail but i did not received it yet. Please take a look at it as i need my sim card very urgently. Thanking you in advance    Edit by Katy : Nummer entfernt, verschoben in English o2 Community Mobile

1645
o2_Tobias
vor 4 Jahren
R
Neuling
RuPsyNeuling
gefragt in English O₂ Community: Mobile
O2 HomeSpot - disgusting Internet speed with a good signal level!

The Internet works disgusting through O2 HomeSpot. All the lights are blue, the signal quality is good, the signal quality check is on https://www.o2online.de/service/netzstoerung/ shows very good signal quality, O2 HomeSpot tosit directly in the window while the Internet speed does not exceed 20-25 megabits per second. I also use a VPN over UDP and get a lot of packet loss via VPN. I would not like to terminate the contract, but if the quality of the Internet does not improve, then I will have to look for another provider, because with such an Internet it is a torment.  

1921
o2_Tobias
vor 4 Jahren
K
Neuling
Krish28Neuling
gefragt in English O₂ Community: Mobile
How can I deactivate as I moved abroad?

I have moved abroad and wanted to cancel my connection. I could not find an E Mail ID to contact O2 for the same. I would like to cancel my contract and pay the dues as well. Kindly assist

1349
o2_Tobias
vor 4 Jahren
Z
Neuling
zvirrepirreNeuling
gefragt in English O₂ Community: Mobile
I must shorten the time for my terminated contract! (it says 3 months, but I must pay 8months more now?!)

I terminated my "Extra ordinary contract" (all 3 contracts) around 28/29 May 2020: BUT THRU PHONE CALL FROM YOU O2, I STILL NEED TO PAY ALL THE WAY TO FEBRUARY 2021?! I don´t live in Germany anymore. I live in Sweden now, we dont even have O2! I sent all proof of my swedish adress, swedish citizen from my swedish government, passport copy, my travel document to some O2 office in Nurnberg like end of May. I even got a phone call from you O2 that I could get this contract ended sooner then February 2021! She gave me a number for my problem but unfortunately I wrote down wrong phone number from the girl I talked to and then tried to call back but without success to reach any one who could help me again... I REFUSE to pay 8 months more after my termination! It clearly says 3 months of termination process. I should maximum pay for Aug/September 2020!   I don´t understand this at all! Sorry for yelling but this feels very fishy. I really need help here or else I must contact my lawye

1035
o2_Tobias
vor 4 Jahren
K
Neuling
Kibby2223Neuling
gepostet in English O₂ Community: Mobile
How long delivery packet will arrive?

Hello i would like to know how long delivery packet will arrive?  i oder from 30 june    Thanks you    Edit by o2_Katja: Abgetrennt von https://hilfe.o2online.de/o2-my-handy-finanzierung-31/dauer-der-lieferzeit-inklusive-bearbeitungszeit-484977

1531
o2_Tobias
vor 4 Jahren
S
Neuling
stavstavNeuling
gefragt in English O₂ Community: Mobile
Contract cancelation without being in Germany

Dear o2, I am sending this in English because I do not speak German.  Unfortunately, because of the current situation with COVID-19 I had to leave Germany on February. However, I decided to go to the UK, but then the pandemic took place and I was forced to move back to my country, Greece. As a result, I am not using the contract number as you will be able to notice since then.  I know I should have informed you earlier, but there were other issues I had to take into consideration as the pandemic has affected me like everyone else globally. So, I would like to cancel the contract and make a monthly settlement for the money I owe in total and pay it off gradually. I have filled out the form needed, I have the unregistration document from Germany and the tickets that I took to come back to Greece from the UK ( London - Brussels - Athens ). Are these files enough for the cancelation? Do you have an email I can send them as I do not leave in Germany any more? Regards  

531
Joe Doe
Star
vor 4 Jahren
L
Neuling
LilmonsterNeuling
gefragt in English O₂ Community: Mobile
set up personal hotspot - contact o2

Hello! I am in world zone 1, in France. I am using iPhone XS iOS 13. Since a few weeks I have started receiving the notification “new carrier settings available. Do you want to update now?” Since that time I could not connect my laptop to my mobile hotspot. I finally updated carrier settings. Now when I click on “set up personal hotspot” I am receiving the note “to enable hotspot, contact o2-de”. I need my personal hotspot for my laptop but I cannot. Can anyone help? O2 says APN should be internet. It is so, but nothing works. I have also updated iOS latest

4171
o2_Tobias
vor 4 Jahren
S
Neuling
Saqib ChouhdryNeuling
gefragt in English O₂ Community: Mobile
Transfer of my O2 prepaid to another service provider

Hello, I want to transfer my O2 prepaid to Premium sim. What is the procedure? Could you please help me out?

851
o2_Tobias
vor 4 Jahren
A
Neuling
abhinav_srivastavaNeuling
gefragt in English O₂ Community: Mobile
cancellation of O2 mobile tariff contract

Hello, I’m having O2 mobile tariff contract from Oct-2018 to Oct-2020, and wish to not further extend my contract after Oct-2020. Now due to Covid-19 situation i’m currently stuck in my home country (India). I have raised the notice period option online, since i have to give 3 months notice before the termination of contract. Please help with any further information required and if possible can be done over E-mail. my O2 mobile number: XXXXXXXXXX   Thanks & Regards, Abhinav Srivastava Edit o2_Lars: Please never post any personal information in a public forum. Edit by o2_Katja: Verschoben in unser Englisch Board

1171
o2_Tobias
vor 4 Jahren
P
Neuling
ptomkaNeuling
gepostet in English O₂ Community: Mobile
SEPA

Hi,I also received a letter asking for SEPA mandate. can you please update my information as well? my account has been confirmed twice via email and o2 application.   Thank you   Edit o2_Larissa: Transferred to a new english topic.

894
o2_Tobias
vor 4 Jahren
V
Neuling
Vladimir155Neuling
gefragt in English O₂ Community: Mobile
O2 prepaid number transfer to O2 postpaid

Hi!  I have just received my postpaid Sim and I think I activated it as I can surf the internet and make calls. But the strange thing is that I didn’t have to show my passport and I just got email with my tariff conditions when I typed my number in the activation form. (Maybe because I ordered the sim using verified postpaid account).   Could you please help me to check that my sim is activated and help me transfer my number from Prepaid O2 to Postpaid O2? As far as I know I need to apply for it using the portal and it is free of charge, but before that you should do something with my postpaid number.   Thank you very much for your help!   

1965
o2_Tobias
vor 4 Jahren
D
Neuling
dmltmlNeuling
gefragt in English O₂ Community: Broadband & Landline
DSL connection installment appointment

Hello, I applied for your DSL tariff (o2 my home L for young people) last Thursday. I set up the installment date as 22.07.2020 but I want to change it as quick as possible. Can you help me change this?

19010
o2_Larissa
vor 4 Jahren
L
Neuling
Liz LNeuling
gefragt in English O₂ Community: Mobile
Not able to book the XXL package

Hi there On 20/05 I tried to book the Data XXL 150GB package via the O2 App on my pre-paid number ending ########0741. I received an sms that I couldn’t load the XXL pack as my credit wasn’t enough. I made an bank transfer and the pre-paid number was credited on 22/05. The option to book the XXL pack is however not available to book anymore on the O2 App. Please advise?   Liz

3987
o2_Tobias
vor 4 Jahren
F
Neuling
FMMNeuling
gefragt in English O₂ Community: Broadband & Landline
PKK number

Dear O2 service team, I am a client for 10 years, originally from Alice. I am not sure if I ever got a PKK number, but I am moving and I need it now. Following the recommendations on the customer service portal, I went to a physical shop (in Adlershof, Berlin) to ask for a new one to be sent via post. However the not very nice person working there asked me for 7.5 € for it, which immediately made me felt like he was trying to scam me. I said no and left the shop outraged. I would like to ask you if you could please send me a new one via post? With best regards,  Felipe

2692
F
Neuling
vor 4 Jahren
S
Neuling
Sashank_07Neuling
gepostet in English O₂ Community: Mobile
150 gb

@o2_Antje I did recharge for 14.99 euro but I only got 5.5GB credited in my sim card. I can see the offer for 150 gb in the Plan . But in my case it didn't work out.    Could you please let me know what can be done.   Edit by Katy: Moved to English o2 Community Mobile

1043
o2_Tobias
vor 4 Jahren
J
Neuling
JibiNeuling
gefragt in English O₂ Community: Mobile
Problem Regarding O2 Contract

I have purchased a new mobile phone with O2 contract from Mediamarkt online. I also registered for the Mobile Number portability (Rufnummermitnahme) option. Unfortunately, due to the problem at DHL at my place, I was not able to collect the packet from DHL (My identity card was not able to scan at the DHL outlet) and they send the packet back.  As the packet was having the new phone, SIM and the contract details (Vetrag), I didn’t get any documents from O2 for confirming my purchase. Day before yesterday was the day for my new SIM activation (The day they transfer my number from one provider to other) and the new SIM got activated (Says in the Mediamarkt portal) and the SIM I was using got deactivated.  Presently I don’t have an active SIM with me, but I did receive a bill for 40€ from O2 as ‘activation charge’ for the SIM i never received. It is been two days, I am not having any active SIM, no way to call or message.. O2 customer service is asking to contact Mediamarkt, Mediamarkt

1101
o2_Tobias
vor 4 Jahren
sANDy1323
Neuling
sANDy1323Neuling
gefragt in English O₂ Community: Broadband & Landline
Wifi Interrupts often

I just wanted to make a complaint about the quality of the service offered by O2. I have 50Mbps Speed but it seems like I am living in 90s (very low speed). Every time when I do video calls (via video apps), the other side will not hear all of the concversation, its interrupted every time.  I call the hotline and one time they suggest me to rename 5G wifi name and othertime to restart my phone which didnt help. After I rename wifi name, works for a day and again the same problem. As I got this DSL, for the first month was very good and then problem starts. I then send them a letter of cancelation and they said I can only cancle after 24 months. Is this a scam?  I also check https://www.o2online.de/service/netzstoerung/?partnerId=SocialMedia&medium=socialpost&campaignName=CM-Commerce and it says ‘Eine Basisstation in der Nähe meldet Einschränkungen.’ which means there is a problem in base Station , right? How long this Problem will last?  And once in 2 days o

4283
Joe Doe
Star
vor 4 Jahren
kiranramachandra
Neuling
kiranramachandraNeuling
gefragt in English O₂ Community: Mobile
o2 Referral for a friend

Hello, I am trying to understand the terms and conditions of referral program. I wanted to refer my friend with a just mobile phone contract. I mean just the phone no need of sim. Because she already has an o2 sim. Would I get the referral amount for this case. Also does these referral program work only with selected phones and traiffs. Another question is since she is also a student can't i get additional 5EUR discount with the existing referral program. I am planning to buy Samsung S9, just the phone contract. Regards, Kiran

21432
A
Neuling
vor 4 Jahren
A
Neuling
ApplegirlNeuling
gefragt in English O₂ Community: Mobile
Wrong contract

Hello, By the mistake dein handy  sent me 2 huawei p40 phones with the SIM cards. I returned one full package to the dein handy. They received it. However I want to stop second SIM card and any charges made for the second SIM: SIM no.  89xxxxxxxxxxxx3207 . Second sim wasn't used at all and I didn't sign contract for it so I'm not obliged to pay any fees for the second phone or SIM.And I want finally to receive correct invoice for 1sim and 1phone. Pls help     edit o2_Solveig: pers. Daten /verschoben in das Englisch-Board

771
o2_Tobias
vor 4 Jahren
K
Neuling
KarenTsueNeuling
gefragt in English O₂ Community: Mobile
regarding top-up

I topped up yesterday Festnetz-Flat for 9.99 Euro then i cancelled it by mistake   Edit by Katy: moved to English o2 Community: Mobile

1299
o2_Tobias
vor 4 Jahren
I
Neuling
imdesperate22Neuling
gefragt in English O₂ Community: Mobile
Homespot

Hi everyone!   So i am using this unlimited o2 homespot for a while now (about 4 month) and in the beginning i was more than satisfied with around 60-80 Mbps which was 10 times better than the dsl connection we had before. (max 5-6 Mbps). But in the last couple weeks it became extremely slow(max 15Mbps avg:8Mbps).I havent changed the location of the box or anything at all. So in the previous week i have talked to the customer support several times where  i have been told that i have to turn it off and on again than it will work again… or that they have to change the ?parameters? and after 10 min it will be good again… and this kinda bullsh’’ . They also did some kind of a test with the connection they havent found anything. oh btw my homespot is facing the closest tower in the window. Can anyone help? Thanks :) PS: ill attach some pics, an old speedtest from 31.01.2020 the next one was made today and my o2 status  

58310
o2_Tobias
vor 4 Jahren
F
Neuling
Farhan.iftikharNeuling
gefragt in English O₂ Community: Mobile
Farhan.iftikhar(******847)

I have booked my phone(Samsung S10)with O2 sim card,against auftragsnumer: ******87 CHECK24 and customer number ******847.Today on dated 18-06-2020 went to post office for collection of DHL packet.They said without original passport cannot give me.I have given them original Residence card,Original driving leisence, Meldung paper and old passport.Because my latest passport in BAMF office for visa.So They refused me and DHL packet returned to you back. Now please cancel my order:*****847  Edit by o2_Steffen: Customer Data anonymized & moved from o2 Mobilfunk: Rechnung to Englisch o2 Community: Mobile

18615
o2_Tobias
vor 4 Jahren

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