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6858 Themen
A
Lehrling
anonengLehrling
gefragt in English O₂ Community: Broadband & Landline
Postpone DSL appointment

Liebe O2 Arbeiter*Innen, I wish to postpone the DSL appointment to at least 20.8.2020. I could not do that with the hotline since the hotline is only in German. [note] Is there an alternative way for English speakers to postpone the date? mfG, an anonymous English speaker     [note] yes: somebody told me it is English too, but how am I intended to access an English speaking service if a German registered voice asks me that? :) https://hilfe.o2online.de/mein-o2-eure-ideen-und-vorschlaege-71/english-hotline-customer-service-ask-for-english-support-in-the-very-first-message-538409

1657
o2_Lars
vor 4 Jahren
H
Neuling
HelpfromAustraliaNeuling
gefragt in English O₂ Community: Mobile
Termination of conttract

Hello, i have terminated my contact by mail a few months ago as i had to move back to Australia. I ams till receiving bills now from TK saying i have to pay, and no acknowledgement of my termination. Can someone please look into this or tell me how i can email directly.  Edit o2_Bianca: Verschoben von Vertrag&Tarife zu English o2 Community Mobile.  

1036
bs0
Profi
vor 4 Jahren
A
Neuling
AnimelfNeuling
gefragt in English O₂ Community: Mobile
exceeding maximum data roaming

i received an sms saying i used 100% of my data according to EU regulations as 59.50 eur and my data roaming is stopped. But my tariff is O2 Free unlimited max and i pay 25eur per month due to my contract normally. I do not understand how my datacan finish. Pls kindly explain the reason.

934
o2_Tobias
vor 4 Jahren
S
Neuling
SlavecontractNeuling
gefragt in English O₂ Community: Mobile
Am I the only person in Germany paying €34/m for 10GB (NO Calls NO texts)

Hi hope you are great!Firstly, I know I am stupid for signing into this awful contract. I wasn’t desperatr and didnt see opther options at the time. I am just so confused as to why it was even an option in the first place.So yes, I am paying on average €34 monthly for 10 measly GB of internet. I get charged extra for calls and texts Like I don’t know how this is a thing. Try convince me how thats a good deal? 16.99 for the fiorst 6 months. Cool. Even at 16.99 it’s still a terible deal. I’m the only person I know paying this high. And it’s a two year contract. I didnt even get a phone or anything.Back home I can get 250GB for 20€ without contract!I beg you to help me change something. Ive been into the shop contless times and all they had to say was €5 off if i stay an extra year… lolIf you can’t offer me something allong the lines of what other normal people are paying then I will mark the date of my contract end and leave o2 and throw a party to celebrate. I can’t wait.Sorry for the

26811
o2_Tobias
vor 4 Jahren
V
Neuling
Vienn1Neuling
gefragt in English O₂ Community: Mobile
Transfer O2 number

Hello I’ve the contract with O2 and want to cancel it and take my number with me1. All I need to do is to have 25 Euro on my balance and ask you for help?2. Should I cancel my contract explicitly? Also if I’ll initiate transfer process does it mean that my o2 number will stop working but I’ll continue to pay last 3 months of my contract?Thank yoy

1013
o2_Tobias
vor 4 Jahren
P
Neuling
pappuNeuling
gefragt in English O₂ Community: Broadband & Landline
regarding contract change

my contract will end on 11.09.20 and i would like to convert from post paid to pre paid , how is it possible 

552
o2_Lars
vor 4 Jahren
M
Neuling
MartaMDNeuling
gefragt in English O₂ Community: Mobile
Deactivation of SIMcard

Hi! I’d like to deactivate my SIM card permanently as I’m moving out of the country. Thank you!Marta Edit o2 Antje: Moved to English Community

1231
o2_Tobias
vor 4 Jahren
B
Neuling
bernardo34267Neuling
gepostet in English O₂ Community: Mobile
I Want To Cancel my Telephone

I bought a prepaid card of O2 last year, while I was in Germany. In january, I returned to my country and i tought that if I stop paying for more credits, O2 would cancel my telephone number. But they didn’t. In fact, this month a tarif of more than 100 euros appeared in my credit card bills.  I just want to cancel my telephone number.  Could anyone help me? My german is not very good and I couldn’t cancel my contract with O2 in their website. Edit o2_Bianca: Verschoben von Vertrag&Tarife zu English o2 Community Mobile.

841
o2_Tobias
vor 4 Jahren
P
Neuling
PedroEscuderoNeuling
gefragt in English O₂ Community: Broadband & Landline
I have a problem with the installation of my DSL line

Last Friday the technical that should connect my DSL line came to my home.He went to the basement. Then he went into my house. And he left telling me that I would receive an email (he just spoke german so I couldn’t understand more). Like 30 minutes later I received an email saying that I wasn’t at home when the technician came, and that I must ask for a new appointment. I tried to clarify on the phone that the emails said, but only speak in german (what of course I can understand) Then I went to O2 shop were they speak English, and they set up a new appointment for 25th.  I don’t know how to clarify with O2 what really happens, and how to avoid that the same happens on 25th.   

913
o2_Matze
vor 4 Jahren
S
Neuling
sdbruderNeuling
gefragt in English O₂ Community: Mobile
Ordered a Homespot which already arrived but no SIM CARD for 2 weeks

I've ordered a Homespot and didn't received the SIM CARD, so I can't even complain about it because I don't have a "phone number". What can be done?   edit o2_Manga: verschoben nach Englisch o2 Community: Mobile

692
o2_Tobias
vor 4 Jahren
J
Neuling
jakeyNeuling
gefragt in English O₂ Community: Mobile
My order hasnt arrived

Hi there, its been nearly two weeks since I have ordered a sim card with a plan on it and it has never arrived. Moreover, I am concerned since I need to transfer my number to the new sim card which I suppose will be hard once its automatically activated after 14 days.   I have checked the status and it says its ‘being delivered’ but this hasnt changed in a long time.

2579
o2_Tobias
vor 4 Jahren
S
Neuling
ShengBerlinNeuling
gefragt in English O₂ Community: Broadband & Landline
DSL problem

My DSL connection is broken today. Could you provide the English customer service? Edit by o2_Katja: Verschoben in unsere Englisch Community

871
o2_Matze
vor 4 Jahren
K
Neuling
kundigung1111Neuling
gefragt in English O₂ Community: Broadband & Landline
Line not possible to activate - Letter from lawyer to pay the bills

I summarize the timeline of the events:August 2019: I try to open a O2 line August 2019 - October 2019: I arrange several appointments for the technician to come into my apartment and install the line but the technician always misses the various appointments. I manage to cancel the contract. 4th November 2019 - I make a new order for a new O2 line (telephone number XXX/XXXXXXX) 19th November - the technician for the installation does not show up to the appointment 3rd January - the technician for the installation does not show up to the appointment 27th January - the technician for the installation does not show up to the appointment 28th January - I receive an email saying that the line was activated. In the same day I call O2 explaining that the technician did not come and I set another appointment for 12th February 12th February - the technician finally shows up to the appointment but he cannot activate the line as he cannot access the central cabin of the building 13th February - I

1554
o2_Matze
vor 4 Jahren
S
Neuling
Sreyabnrj7Neuling
gefragt in English O₂ Community: Broadband & Landline
Disrupted DSL connection for the past two weeks.

I recently shifted to Heidelberg, Germany and took a DSL connection by o2. I got a Fritzbox 7490 from an o2 outlet. The connection was established on the 18th of May, however, there was no DSL connection at my place for about a week because of a faulty connection made by the technician. I lodged a complaint with the o2 technical hotline and this took me about three days since no one was ready to speak in English with me and that is the only language I can communicate in because I have only recently moved to Germany. This problem was then fixed and I had undisrupted internet connection for about two weeks.  From the 6th of June the DSL connection started showing some disruption again. The connection stays for 2 to 3 minutes and then goes off. There is undisrupted connection sometime at night after 10 pm but during the day the connection is always unstable. This has made working difficult for me and I’m having to recharge my handy with internet data everyday just so I can work. The cust

34314
o2_Matze
vor 4 Jahren
P
Neuling
pinuazNeuling
gefragt in English O₂ Community: Broadband & Landline
Contract cancellation

Hello,I have moved to India as of August 6th,2020.I have already sent the de registration document and cancellation form to O2 address but still haven’t received a confirmation for the same.Need your help. edit o2_Manga: verschoben nach Englisch o2 Community:Broadband/DSL

1214
o2_Matze
vor 4 Jahren
J
Neuling
Julen.OrbegozoNeuling
gefragt in English O₂ Community: Broadband & Landline
Internet-Upgrade nicht aktiviert

Hello!A few days ago I requested a DSL upgrade from 50MB to 100MB but it still works as a 50MB service even after getting confirmation from o2 that the upgrade task has completed.I tried to speak in chat but the tech wasn't helpful.I was told to reconfigure the device which I did and the service is still 50MB in size.I asked the agent to look for attenuation values ​​and he said he didn't have this information.I asked about a specific configuration in the device that I would need to look for and it didn't have that information either.Is there any way I can resolve this? edit o2_Manga: verschoben nach Englisch o2 Community:Broadband/DSL

11210
o2_Matze
vor 4 Jahren
O
Neuling
OezaltunNeuling
gefragt in English O₂ Community: Broadband & Landline
Contract Withdraw

Hello,I cancelled my contract and send the device as I told. Also, recieved an e-mail telling me everything is fine. I left germany 6th of August and of course before leaving closed my bank account. Today my neighbour found a letter from O2 about a payment. What should i do? Before leaving I was told everything is fine and I’m done with O2.  edit o2_Manga: verschoben nach Englisch o2 Community:Broadband/DSL

723
o2_Lars
vor 4 Jahren
I
Neuling
Irfanhb15Neuling
gefragt in English O₂ Community: Broadband & Landline
DSL KÜNDIGUNG

Hi there. I had terminated the O2 contract for 2 years, which I signed in December 2017. In my letter of termination I had received confirmation from O2. For a connection that I never use, however, I am still charged a monthly fee. Please help us understand why my cancellation request is still not in effect.   Hello. I had cancelled the O2 contract for 2 years that I had signed up in December 2017. I had received an acknowledgement from O2 on my cancellation letter. However I'm still being charged monthly for a connection that I never use. Please help in understanding that why my cancellation request is still not in effect.   Edit: Screen anonymized / o2_Flo

101111
o2_Lars
vor 4 Jahren
A
Neuling
AliGNeuling
gefragt in English O₂ Community: Broadband & Landline
fair use limits

Over the last two months, my household has reached the Fair-Use limits as my partner and I are having to work from home due to COVID. I’m happy to upgrade but cannot find any information about how the fair use limits differ between Classic M (my current plan) and the My Home M and My Home L contracts. I keep getting disconnected by the chat bots and haven’t even seen where I can upgrade by myself… usually O2 is more attentive when I want to give them money! :DDoes anyone have any ideas? edit o2_Manga: verschoben nach Englisch o2 Community:Broadband/DSL

1003
Joe Doe
Star
vor 4 Jahren
V
Neuling
Varun1433Neuling
gefragt in English O₂ Community: Mobile
number porting from vodafone to o2

hello i have requested for number porting from vodafone to o2, even i got the confirmation from vodafone side. I got the confirmation from o2 side and they gave a date of change 2nd of july (supposed to be today). My vodafone network is gone but still not yet received to o2. My question is how to know whether number is ported or not and will i get a new sim card or will it get merged with existing sim card. One more i have give for number porting this means my existing o2 number will be removed and for that vodafone number will be replaced? Am in right?  How review the status of porting? Mein O2 application will show anything?   Edit by o2_Katja: Verschoben in unser Englisch Board

4224
o2_Tobias
vor 4 Jahren
C
Neuling
Case808Neuling
gefragt in English O₂ Community: Mobile
Homespot router is lag spiking

I have a Homespot router with an O2 card in it. I keep getting lag spikes. I have restarted the router many times. I have reset the router many times. I have combed through my network settings on all the computers over and over again.When I use my iPhone’s hotspot my lag spikes go away and everything works fine. As soon as I connect to the router (via cable or WLAN) I get the the lag spikes again. I have the router setup next to the window closest to the base station. The signal strength is good too. The problem is not the signal strength as my iPhone with less signal works better.Since yesterday the problem has become worse. Now my device shows I am connected the internet but I cannot opena any webpages or get connections. If I restart the router the problem is fixed temporarily. I have spent many years in IT and have isolated the problem to the router. The router is faulty but my limited German means I cannot call the call center and my friend that speaks German can only come help me

2335
o2_Tobias
vor 4 Jahren
V
Neuling
vladmNeuling
gefragt in English O₂ Community: Broadband & Landline
Vertrag Kundigung/ Fastest way to cancel a contract

Hallo, Wie kündige ich meinen Vertrag? Was ist der einfachste und schnellste Weg?Ich kenne die 4-stellige persönliche Nummer nicht. Danke dir. What is the fastest and easiest way to cancel my DSL contract?Thanks,Vlad

933
schluej
Superstar
vor 4 Jahren
S
Neuling
Sashank_07Neuling
gefragt in English O₂ Community: Mobile
O2 contract sim 20euro

    Hello respected , I buyed a O2 CONTRACT SIM plan for 39.99 euro which after discount costed me 20 euro monthy (I am student in university). But when the bill is generated I am getting bill for 2 sim cards . (I buyed same on 08.06 .2020)i.eO2 Free SO2 Free Unlimited Smart - ( I only buyed this one and is using it currently)The O2 shop person gave me one extra sim (1) which was free which he said and I am not even using it. Could you please let me know what needs to be done . I can share you the invoice as well.While buying he confirmed the monthly tarrif will only be 20 euros , except for the first month extra charge. waiting for your feedback.

1652
o2_Tobias
vor 4 Jahren
M
Neuling
MothMan337Neuling
gefragt in English O₂ Community: Broadband & Landline
Constant ping spikes on home internet (LTE)

My ping constantly spikes every 10-20 seconds, I tried everything I could (reset to factory settings, moved the router around the house, changed wifi channels, tried port forwarding certain programs) and nothing works. Any idea what I could do at this point?This is just one test I did today… the internet is unusable at this state

3501
o2_Lars
vor 4 Jahren
V
Neuling
Vignesh1436Neuling
gefragt in English O₂ Community: Broadband & Landline
S - xxxxxxx I want to move my DSL connection to new address

Team, I want to change my DSL location from my current location to new location. Where shall i can provide my full details? is there any charge for move location? S - xxxxxxxxxxxx Please advise me on same, Thanks edit o2_Solveig: Datenschutz

823
o2_Lars
vor 4 Jahren

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