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Over the last two months, my household has reached the Fair-Use limits as my partner and I are having to work from home due to COVID. 
I’m happy to upgrade but cannot find any information about how the fair use limits differ between Classic M (my current plan) and the My Home M and My Home L contracts. 

I keep getting disconnected by the chat bots and haven’t even seen where I can upgrade by myself… usually O2 is more attentive when I want to give them money! :D
Does anyone have any ideas?

 

edit o2_Manga: verschoben nach Englisch o2 Community:Broadband/DSL

@AliG The Classic M should not have any fair use limits. 
https://www.telefonica.de/news/corporate/2018/05/o2-startet-freiheitsoffensive-2018-unbegrenztes-highspeed-surfvergnuegen-mit-o2-dsl-free.html

Only limited in traffic are the tariffs My Home S, My Home S Plus, Classic XS.

Question: Why did you think you are on fair use limit?

I receive SMSes from them… Even unlimited contracts seem to have their limits (https://www.o2online.de/dsl-festnetz/fair-use/?partnerId=ed-wkbrand). Just annoying as I’m very happy to upgrade but I just need to know which plans the 300GB and 500GB limits are for. 
When I check my account it doesn’t say what my cap is at either.

@AliG normaly you must have the unlimited package in you Classic M with 100% discount.

Please wait for an o2 moderator (o2 employee)
One question: Did you use the landline from the dsl tariff or only the internet?

 

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