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Ordered a Homespot which already arrived but no SIM CARD for 2 weeks

I've ordered a Homespot and didn't received the SIM CARD, so I can't even complain about it because I don't have a "phone number".

What can be done?

 

edit o2_Manga: verschoben nach Englisch o2 Community: Mobile

Hi @sdbruder, 

 

a warm welcome to our o2 Community. Nice that you have found the way to us. 

 

Of course, also without knowing your mobile phone number, we are ready to help you here. For this reason, I have just sent a private message to you via @o2_Support. I asked there for some details. Please reply there. 

 

Afterwards, I will help you with the missing sim-card. 

 

Loving greetings,

Tobias

Hi @sdbruder, 

 

could you already clarify the issue with the missing sim-card. Until now, I did not receive any response from you at @o2_Support. 

 

If you have any further questions, do not hesitate to contact our English community. We are always ready to help you. 

 

Loving greetings,

Tobias

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