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exceeding maximum data roaming


i received an sms saying i used 100% of my data according to EU regulations as 59.50 eur and my data roaming is stopped. But my tariff is O2 Free unlimited max and i pay 25eur per month due to my contract normally. I do not understand how my datacan finish. Pls kindly explain the reason.

Lösung von bs0

Switzerland is not in the EU so if you use mobile data there it costs EUR 0,23/MB. When you arrive in Italy you should be able to use to use your included data.

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4 Antworten

bs0
Profi
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  • Profi
  • 41945 Antworten
  • 23. August 2020

Which country are you in? Which Roaming option do you have in your contract?


  • Autor
  • Neuling
  • 1 Antwort
  • 23. August 2020

I have been in Germany and since Friday night I am in Switzerland and I will go to Italy today. Ihave Roaming Basic 2018.


bs0
Profi
Forum|alt.badge.img+9
  • Profi
  • 41945 Antworten
  • Lösung
  • 23. August 2020

Switzerland is not in the EU so if you use mobile data there it costs EUR 0,23/MB. When you arrive in Italy you should be able to use to use your included data.


o2_Tobias
  • 11690 Antworten
  • 26. August 2020

Hi @Animelf

 

welcome to our English community. 

 

Was the information @bs0 already gave you helpful for you? 

 

If you have any further questions, please feel free to contact us here in ozur English community. Have a nice stay in Italy. 

 

Loving greetings,

Tobias


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