What is the name of your contract and when did it start?

And, you are not at Home, you are in germany and you have to obey the German rules.

Oh really? Nearly forgot what country I am in. I am just mentioning my home to show how messed up the pricing is in Germany.

It’s O2 Free M Online. It ends In April 2020 (24 months). I have talked to the O2 shops countless times and they can’t do anything for me. I’m just on here to see if theres someone with a heart (from o2 maybe) that can help me get a fair price for what I’m getting.

Thanks for your reply.

O2 Free M has sms and fon flat for German numbers. You can book a pack for calling outside countries. 
 

Hi @Slavecontract, 

welcome to our English community. 

I regret that your are not happy with your contracts. 

At the moment, your contracts will be cancelled on 5th April 2021. Good to know your date of your party.   

I hope you noticed that you are paying for 2 contracts: one is the tariff “o2 Free S” with 1 GB data-volume for 19,99 € and one is the tariff “o2 Free M Kombi” with 10 GB data-volume for 14,99 €. As you agreed to these contracts in one of our shops on 5th April 2019, there is no way to cancel your contracts immediately. 

But as you mentioned that you would like to get a good offer for these contracts, just check here: http://g.o2.de/vvl Hopefully, you will find there a good offer for you. 

But note that we only can give you a good offer by prolonging your contracts for 24 months. The 24 months will start as soon as you agreed to one of our offers. 

If you have any further questions, please do not hesitate to contact us again here in our English community. 

Loving greetings,

Tobias

Dear @Slavecontract ,

do you still want a renewal of your contracts for 24 month?

Kind regards,

Andrea

Thanks i think i mistook that. 

Hi Tobias. Sorry if I sound harsh. 
 

and yes I know about the second number. I really don’t understand why i signed up for this.

Thanks for your help. But it looks like there’s nothing i can do to improve my situation so i will definitely be ending both my contracts in April. 
 

ive already submitted cancellation forms for both contracts. 

Hi Andrea. I have always been on pre pay and it was a mistake to go on a bill. I will switch to someone else I’m afraid because I have wasted so much money on O2 (my fault). 
 

last month was 38 euro for something i could easily get 10GB for 10€. 
 

So no i won’t be renewing my contract. No way. 
 

thanks. 

Dear @Slavecontract ,

thanks for your feedback. We now know and wish you all the best.

Kind regards,

Andrea

Thank you very much for your help Andrea. Talk to you soon. 

Hi @Slavecontract, 

okay, I regret that you are disappointed with your contracts. 

But in this case, we cannot offer you any solution. 

If you have any further questions, just feel free to contact our English community. 

Loving greetings,

Tobias