Last Friday the technical that should connect my DSL line came to my home.
He went to the basement. Then he went into my house. And he left telling me that I would receive an email (he just spoke german so I couldn’t understand more).
Like 30 minutes later I received an email saying that I wasn’t at home when the technician came, and that I must ask for a new appointment.
I tried to clarify on the phone that the emails said, but only speak in german (what of course I can understand)
Then I went to O2 shop were they speak English, and they set up a new appointment for 25th.
I don’t know how to clarify with O2 what really happens, and how to avoid that the same happens on 25th.