Hello!
A few days ago I requested a DSL upgrade from 50MB to 100MB but it still works as a 50MB service even after getting confirmation from o2 that the upgrade task has completed.
I tried to speak in chat but the tech wasn't helpful.
I was told to reconfigure the device which I did and the service is still 50MB in size.
I asked the agent to look for attenuation values and he said he didn't have this information.
I asked about a specific configuration in the device that I would need to look for and it didn't have that information either.
Is there any way I can resolve this?
edit o2_Manga: verschoben nach Englisch o2 Community:Broadband/DSL