Hello,
Can someone help me please?
I have a 100 m/bit DSL connection in my house. I was in the period from 26.12.2020 to 02.01.2021 not at home so I have turned the Router(Fritz!box 7560) off. When I returned home there was no Internet connection! And the Power/DSL light flashes(blinkt) and after one Hour the Info light turn red! I have logged in in the router webpage it telling me
(Internet: nicht verbunden)
And when i diagnosed the the router it shows these problems:
Internetverbindung
IPv4: nicht verbunden
IPv6: nicht verbunden
I have restarted the router many times but same problem no connection. I have checked the cables and they're all ok. So I've been told to install O2 my service App and try to figure out the problem. It shows that there is a problem and gave me a Ticket number: XXXXXXXXXX
The same problem happened last year 2020 and it was too in same time in January. I was not home for 8 days and i turned the router off. When i came back home there was no internet
I have called o2 support center and tried to explain the problem they gave me a ticket number : XXXXXXXXXX and told me that I will be contacted but nothing till now.
I wonder if the you can just reactivate the connection or solve this problem or give me some advice.
Thanks a lot.
Edit o2_Lars: Please never post any personal information in a public forum.