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Can't receive SMS

  • 21 December 2020
  • 5 Antworten
  • 579 Aufrufe
A
Rang

Hi, 

I’ve been using O2 since I came to Germany, but without any SMS received, and every bloody tech company now want to use 2 factor authentication method and its getting annoying. I cannot receive any SMS right now and I tried to call o2 but they didn’t take my number, neither I speak enough German, is there a way to do it on my phone or does it have to be from o2?

 

 

 

5 Antworten

o2_Tobias

Hi @Amro Agami, 

 

thanks for contacting us here in our English community. I really feel with you. 

 

Let us see if we can solve the issue together. 

 

Did you already test if you get any SMS at all? 

Or are there only specific companies from whom you do not receive SMS-messages? 

Do you have an additional multicard? If yes, did you already check the settings of your multicard? Probably, the SMS-messages go to the wrong card. 

 

These are some of the areas to check. 

 

If you need any additional help, just feel free to contact us here again. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
A
Rang

Hi Tobias, 

Thanks for replying, I have never received any sms in Germany since I started using 1 year ago. I rarely use this feature though but I want it just for the 2 factor authentication. I tried even to send sms from other people to my number but nothing.

-What is the multicard? I remember when I started the contract with O2 that I received 2 sim cards that I though the same, can’t remember where I put the other one. 

 

Best,

 

o2_Tobias

Hi @Amro Agami, 

 

thanks for your reply. 

 

The multicard is a second SIM-card that you received for the same mobile phone number. The multicard-setting may be the main reason why you did not receive any SMS until now. 

 

Can you please have a look if the multicard-setting is correct in your case? Please have a look here: Multicard-settings I just changed the income of SMS to the multicard 2 now. Can you therefore check if you receive any SMS now? 

 

If you need any help, just come back to us here in our English community. 

 

Loving greetings,

Tobias

 

 

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
A
Rang

Hi Tobias, 

I actually did yesterday and it seems to be working. thanks a lot. 

 

 

Amro

o2_Kurt

Hi @Amro Agami ,

 

great news - thanks for your feedback!

Have a nice Weekend :hugging:

 

Viele Grüße,

Kurt

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