English O₂ Community: Mobile

The Internet works disgusting through O2 HomeSpot. All the lights are blue, the signal quality is good, the signal quality check is on https://www.o2online.de/service/netzstoerung/ shows very good signal quality, O2 HomeSpot tosit directly in the window while the Internet speed does not exceed 20-25 megabits per second. I also use a VPN over UDP and get a lot of packet loss via VPN. I would not like to terminate the contract, but if the quality of the Internet does not improve, then I will have to look for another provider, because with such an Internet it is a torment.

I have moved abroad and wanted to cancel my connection. I could not find an E Mail ID to contact O2 for the same. I would like to cancel my contract and pay the dues as well. Kindly assist

I terminated my "Extra ordinary contract" (all 3 contracts) around 28/29 May 2020 : BUT THRU PHONE CALL FROM YOU O2, I STILL NEED TO PAY ALL THE WAY TO FEBRUARY 2021?! I don´t live in Germany anymore. I live in Sweden now, we dont even have O2! I sent all proof of my swedish adress, swedish citizen from my swedish government, passport copy, my travel document to some O2 office in Nurnberg like end of May. I even got a phone call from you O2 that I could get this contract ended sooner then February 2021! She gave me a number for my problem but unfortunately I wrote down wrong phone number from the girl I talked to and then tried to call back but without success to reach any one who could help me again... I REFUSE to pay 8 months more after my termination! It clearly says 3 months of termination process. I should maximum pay for Aug/September 2020! I don´t understand this at all! Sorry for yelling but this feels very fishy. I really need help here or else I must contact my lawyer. Regard

Hello i would like to know how long delivery packet will arrive? i oder from 30 june Thanks you Edit by o2_Katja: Abgetrennt von https://hilfe.o2online.de/o2-my-handy-finanzierung-31/dauer-der-lieferzeit-inklusive-bearbeitungszeit-484977

Dear o2, I am sending this in English because I do not speak German. Unfortunately, because of the current situation with COVID-19 I had to leave Germany on February. However, I decided to go to the UK, but then the pandemic took place and I was forced to move back to my country, Greece. As a result, I am not using the contract number as you will be able to notice since then. I know I should have informed you earlier, but there were other issues I had to take into consideration as the pandemic has affected me like everyone else globally. So, I would like to cancel the contract and make a monthly settlement for the money I owe in total and pay it off gradually. I have filled out the form needed, I have the unregistration document from Germany and the tickets that I took to come back to Greece from the UK ( London - Brussels - Athens ). Are these files enough for the cancelation? Do you have an email I can send them as I do not leave in Germany any more? Regards

Hello! I am in world zone 1, in France. I am using iPhone XS iOS 13. Since a few weeks I have started receiving the notification “new carrier settings available. Do you want to update now?” Since that time I could not connect my laptop to my mobile hotspot. I finally updated carrier settings. Now when I click on “set up personal hotspot” I am receiving the note “to enable hotspot, contact o2-de”. I need my personal hotspot for my laptop but I cannot. Can anyone help? O2 says APN should be internet. It is so, but nothing works. I have also updated iOS latest

Hello, I want to transfer my O2 prepaid to Premium sim. What is the procedure? Could you please help me out?

Hello, I’m having O2 mobile tariff contract from Oct-2018 to Oct-2020, and wish to not further extend my contract after Oct-2020. Now due to Covid-19 situation i’m currently stuck in my home country (India). I have raised the notice period option online, since i have to give 3 months notice before the termination of contract. Please help with any further information required and if possible can be done over E-mail. my O2 mobile number: XXXXXXXXXX Thanks & Regards, Abhinav Srivastava Edit o2_Lars: Please never post any personal information in a public forum. Edit by o2_Katja: Verschoben in unser Englisch Board

Hi,I also received a letter asking for SEPA mandate. can you please update my information as well? my account has been confirmed twice via email and o2 application. Thank you Edit o2_Larissa: Transferred to a new english topic.

Hi! I have just received my postpaid Sim and I think I activated it as I can surf the internet and make calls. But the strange thing is that I didn’t have to show my passport and I just got email with my tariff conditions when I typed my number in the activation form. (Maybe because I ordered the sim using verified postpaid account). Could you please help me to check that my sim is activated and help me transfer my number from Prepaid O2 to Postpaid O2? As far as I know I need to apply for it using the portal and it is free of charge, but before that you should do something with my postpaid number. Thank you very much for your help!

Hi there On 20/05 I tried to book the Data XXL 150GB package via the O2 App on my pre-paid number ending ########0741. I received an sms that I couldn’t load the XXL pack as my credit wasn’t enough. I made an bank transfer and the pre-paid number was credited on 22/05. The option to book the XXL pack is however not available to book anymore on the O2 App. Please advise? Liz

@o2_Antje I did recharge for 14.99 euro but I only got 5.5GB credited in my sim card. I can see the offer for 150 gb in the Plan . But in my case it didn't work out. Could you please let me know what can be done. Edit by Katy: Moved to English o2 Community Mobile

I have purchased a new mobile phone with O2 contract from Mediamarkt online. I also registered for the Mobile Number portability (Rufnummermitnahme) option. Unfortunately, due to the problem at DHL at my place, I was not able to collect the packet from DHL (My identity card was not able to scan at the DHL outlet) and they send the packet back. As the packet was having the new phone, SIM and the contract details (Vetrag), I didn’t get any documents from O2 for confirming my purchase. Day before yesterday was the day for my new SIM activation (The day they transfer my number from one provider to other) and the new SIM got activated (Says in the Mediamarkt portal) and the SIM I was using got deactivated. Presently I don’t have an active SIM with me, but I did receive a bill for 40€ from O2 as ‘activation charge’ for the SIM i never received. It is been two days, I am not having any active SIM, no way to call or message.. O2 customer service is asking to contact Mediamarkt, Mediamarkt sayi

Hello, I am trying to understand the terms and conditions of referral program. I wanted to refer my friend with a just mobile phone contract. I mean just the phone no need of sim. Because she already has an o2 sim. Would I get the referral amount for this case. Also does these referral program work only with selected phones and traiffs. Another question is since she is also a student can't i get additional 5EUR discount with the existing referral program. I am planning to buy Samsung S9, just the phone contract. Regards, Kiran

Hello, By the mistake dein handy sent me 2 huawei p40 phones with the SIM cards. I returned one full package to the dein handy. They received it. However I want to stop second SIM card and any charges made for the second SIM: SIM no. 89xxxxxxxxxxxx3207 . Second sim wasn't used at all and I didn't sign contract for it so I'm not obliged to pay any fees for the second phone or SIM.And I want finally to receive correct invoice for 1sim and 1phone. Pls help edit o2_Solveig: pers. Daten /verschoben in das Englisch-Board

I topped up yesterday Festnetz-Flat for 9.99 Euro then i cancelled it by mistake Edit by Katy: moved to English o2 Community: Mobile

Hi everyone! So i am using this unlimited o2 homespot for a while now (about 4 month) and in the beginning i was more than satisfied with around 60-80 Mbps which was 10 times better than the dsl connection we had before. (max 5-6 Mbps). But in the last couple weeks it became extremely slow(max 15Mbps avg:8Mbps).I havent changed the location of the box or anything at all. So in the previous week i have talked to the customer support several times where i have been told that i have to turn it off and on again than it will work again… or that they have to change the ?parameters? and after 10 min it will be good again… and this kinda bullsh’’ . They also did some kind of a test with the connection they havent found anything. oh btw my homespot is facing the closest tower in the window. Can anyone help? Thanks :) PS: ill attach some pics, an old speedtest from 31.01.2020 the next one was made today and my o2 status

I have booked my phone(Samsung S10)with O2 sim card,against auftragsnumer: ******87 CHECK24 and customer number ******847.Today on dated 18-06-2020 went to post office for collection of DHL packet.They said without original passport cannot give me.I have given them original Residence card,Original driving leisence, Meldung paper and old passport.Because my latest passport in BAMF office for visa.So They refused me and DHL packet returned to you back. Now please cancel my order:*****847 Edit by o2_Steffen: Customer Data anonymized & moved from o2 Mobilfunk: Rechnung to Englisch o2 Community: Mobile

Hello, I had signed up for a combination package for phone and wifi. I was told that since I already have a phone contract, the O2 Home Spot connection will be at 50% discount. Unfortunately, that did not happen and I have been paying 34.99euros instead of 19.99euros. I had lodged a complait and have a ticket number for my issue but no action has been taken. Can you please tell me where can I get my complaint resolved? Also, how do I reach out to the English speaking customer care? It has been over 3 months now and I am highly disappointed. Edit o2_Matze Beitrag ins richtige Board (english Mobile) verschoben

Hi there I bought 2 prepaid cards in the last month and I need an invoice please- not itimised billing, just an O2 invoice for the value of the prepaid card. Can you help me withthis. Unfortunatly the prepaid hotline isn't available for English speaking customers.

Hi there, My contracted ended last 2 months ago and I received the last bill last month, yet, I received another bill of 3.3EUR this month without any explanation! I'm wondering what is it for and if it keeps coming next months ?! Should I return sim card or something? Thanks edit o2_Solveig: von Mobilfunk-Vertrag &Tarife in Englisch mobile verschoben

Dear Sir / Madam, I received a replacement card, but I never received the first card. Now I cannot activate the replacement card because I do not have the first card. Could you please help me? Best regards, Cosmin

Hello, I am writing here since I was unable to communicate with customer service people in my broken German and there was no attempt made whatsoever to accommodate my broken German either. I have just cancelled my mobile sim contract but i am also required to call the customer care and let them know about this, which I am unable to do. Could you please let me know how do I do this? Is it possible to write an email or is it possible to do it here or should i send a letter? There was no information about sending a letter but just to contact the customer service my telephone. I am attaching the screenshot anyways. I look forward to hearing from you. Regards, Mudassir

Hi, I do have mobile contract with O2. I have taken two sim cards (Two Numbers). I would like to cancel one of the SIM contract. I was looking in My O2 portal and do not find an option to cancel the contract. Could you please help me how to cancel the contract using online portal. Thanks & Best regards, VAG

need info on how I can change the tariff I am currently paying on my existing contract